Aviation Customer Service Agent - Part Time Dublin Airport

Ports; Dublin; Hybrid; EUR 36,418,000 - 48,756,000; Part time

Benefits offered by this job

EAP & wellness

Free onsite parking

Employer retirement plan

Career progression

Training programs

Job summary

Swissport is seeking a Customer Service Agent at Dublin Airport to be part of our dedicated team. You will greet passengers, assist with check-in, luggage handling and boarding, and provide accurate flight information.

The role requires excellent English, strong communication, and the ability to work in a fast-paced environment with weekend and evening shifts. Training and development are provided to support your growth in aviation services.

Qualifications

• Prior experience in customer service or hospitality preferred.
• Excellent verbal and written communication in English.
• Ability to work in a fast-paced environment and handle passenger data with accuracy.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues to maintain efficient operations.
• Resolve passenger concerns and complaints promptly with empathy.
• Perform administrative tasks, including data entry, documentation, and reporting.

Skills

Customer service

Communication skills

English proficiency

Flexible shifts

Problem solving

Job description

Swissport is seeking a Customer Service Agent at Dublin Airport to be part of our dedicated team. You will greet passengers, assist with check-in, luggage handling and boarding, and provide accurate flight information.

The role requires excellent English, strong communication, and the ability to work in a fast-paced environment with weekend and evening shifts. Training and development are provided to support your growth in aviation services.