Customer Service Agent - PART TIME - IRE

Ports; Dublin; Hybrid; EUR 36,418,000 - 48,756,000; Part time

Benefits offered by this job

EAP & wellness

Free onsite parking

Employer retirement plan

Career progression

Training programs

Job summary

Swissport is seeking a Customer Service Agent at Dublin Airport to be part of our dedicated team. You will greet passengers, assist with check-in, luggage handling and boarding, and provide accurate flight information.

The role requires excellent English, strong communication, and the ability to work in a fast-paced environment with weekend and evening shifts. Training and development are provided to support your growth in aviation services.

Qualifications

• Prior experience in customer service or hospitality preferred.
• Excellent verbal and written communication in English.
• Ability to work in a fast-paced environment and handle passenger data with accuracy.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues to maintain efficient operations.
• Resolve passenger concerns and complaints promptly with empathy.
• Perform administrative tasks, including data entry, documentation, and reporting.

Skills

Customer service

Communication skills

English proficiency

Flexible shifts

Problem solving

Job description

Overview

Job Title: Customer Service Agent

Company: Swissport

Location:Dublin Airport

Contract Type: Part Time

Hours: Minimum 30 hours per week, between Monday – Sunday (shift work)

Salary: 16.99 per hour

About the company:

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role:

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike

Responsibilities

Key Responsibilities:

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.

Qualifications

Qualifications:

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits:

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.