Airport Customer Service Agent - Part-Time, Growth & Perks

Swissport-8ea42602; Fingal; On-site; EUR 22,000 - 25,000; Part time

Benefits offered by this job

Employee Assistance Programme

Wellness initiatives

Free onsite parking

Career development programmes

Comprehensive training

Job summary

Swissport, a leading ground handling provider, is hiring a Part-time Customer Service Agent at Dublin Airport. You will greet passengers, assist with check-in, luggage handling, and boarding, and answer inquiries with accuracy.

You will ensure compliance with airline and airport regulations, and collaborate to maintain efficient operations. The role requires weekend/evening shift flexibility, strong English communication, and a proactive, empathetic approach to passenger concerns.

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.

Skills

Customer service

English

Communication

Problem-solving

Job description

Swissport, a leading ground handling provider, is hiring a Part-time Customer Service Agent at Dublin Airport. You will greet passengers, assist with check-in, luggage handling, and boarding, and answer inquiries with accuracy.

You will ensure compliance with airline and airport regulations, and collaborate to maintain efficient operations. The role requires weekend/evening shift flexibility, strong English communication, and a proactive, empathetic approach to passenger concerns.