Automotive Service Advisor | Customer Care & Scheduling

Mercedes-Benz South Dublin; Little Island; On-site; EUR 26,000 - 38,000; Full time

Job summary

Mercedes-Benz Cork, part of the MSL Motor Group, is seeking a Service Advisor to join the busy Service Team. You will manage the service process, build long-term customer relationships and liaise with Workshop, Warranty and Parts to ensure smooth operations.

The successful candidate will provide accurate cost and time estimates, keep customers updated on progress, schedule bookings, and deliver excellent service in a fast-paced environment.

Qualifications

• Experience in a similar role.
• Full, valid and current driving licence.
• Experienced within the Motor Industry.

Responsibilities

• Establishing, maintaining and developing long-term customer relationships and for initiating and managing the service process.
• Liaise with the Workshop, Service Reception, Warranty and Parts Department.
• Maintaining high levels of customer service whilst offering advice to customers regarding technical issues, costs, completion times etc.
• Maintain up-to date progress on each of your customers vehicles undergoing maintenance and repair and liaise with your customer as needed on any additional work or costs.
• Determine workshop availability and schedule customer bookings by phone, email or from walk in customers wishing to book maintenance and repair work.
• Meet customers when they arrive with their vehicle and establish a clear understanding of what maintenance and repair work is to be carried out.
• Ensure that the customers vehicle is ready at agreed day/time and explain all maintenance and repair work completed.

Skills

Customer service

Communication

Sales

Problem solving

Organisational skills

Teamwork

Attention to detail

Driving licence

Motor industry experience

Tools

MS Office

Job description

Mercedes-Benz Cork, part of the MSL Motor Group, is seeking a Service Advisor to join the busy Service Team. You will manage the service process, build long-term customer relationships and liaise with Workshop, Warranty and Parts to ensure smooth operations.

The successful candidate will provide accurate cost and time estimates, keep customers updated on progress, schedule bookings, and deliver excellent service in a fast-paced environment.