Assurance Services Consultant

ProcessUnity, Inc.; Ireland; On-site; EUR 50,000 - 70,000; Full time

Job summary

ProcessUnity, Inc. in Ireland is seeking an Assurance Services Consultant to guide clients in maximizing the value of the ProcessUnity platform. You will lead engagement sessions, provide best-practice guidance, and coordinate multiple projects to enhance usage and outcomes.

Strong communication and proactivity are essential for success within our Assurance Services team. You will partner with clients to drive adoption, retention, and growth, balancing time and priorities within monthly hours.

Qualifications

• 5+ years of consulting experience.
• Experience with large, complex teams and projects.
• Customer-centric mindset with ability to address business needs.
• Excellent written and verbal communication skills.
• Strong orientation toward process improvement and optimizing customer experiences.

Responsibilities

• Work with clients to maintain and grow their usage of the ProcessUnity platform
• Provide best practice advice on issues and strategies for growth post-implementation
• Run weekly working sessions with clients to enable, build, and strategize on their usage of the ProcessUnity platform
• Build enduring partnerships with clients, fostering their professional growth
• Serve as an advisor and resource for customers, providing expert knowledge and guidance
• Budget and manage deadlines appropriately within a set monthly allotment of hours
• Maintain a consistent schedule of calls and consulting engagements with clients
• Play a visible role in client retention and growth initiatives within the organization

Skills

Consulting

Client management

Communication

GRC experience

Cross-functional collaboration

Job description

About the role

The Assurance Services Consultant will play a crucial role in guiding ProcessUnity clients to the next level of success by collaborating closely with them to optimize their utilization of the ProcessUnity platform.

The ideal candidate will have strong communication skills, creative problem solving, and passion for elevating customers’ experience with our product. Confident, highly self-motivated candidates capable of coordinating multiple projects and priorities in a fast-paced environment will succeed within Customer Success and the Assurance Services team.

What you’ll do

• Work with clients to maintain and grow their usage of the ProcessUnity platform
• Provide best practice advice on issues and strategies for growth post-implementation
• Run weekly working sessions with clients to enable, build, and strategize on their usage of the ProcessUnity platform
• Build enduring partnerships with clients, fostering their professional growth
• Serve as an advisor and resource for customers, providing expert knowledge and guidance
• Budget and manage deadlines appropriately within a set monthly allotment of hours
• Maintain a consistent schedule of calls and consulting engagements with clients
• Play a visible role in client retention and growth initiatives within the organization

Qualifications

• 5+ years’ experience consulting
• Previous experience working with large, complex teams and projects preferred
• Customer-centric mindset with the ability to understand and address business needs
• Excellent written and verbal communication skills
• Strong orientation towards process improvement and optimizing customer experiences
• Ability to multi-task, prioritize, and delegate work within a team setting
• Eager to learn, with a proactive approach to acquiring new skills and knowledge
• Ability to collaborate within a team environment to support customer expansion
• Skillful at reverse engineering solutions and optimizing user experiences
• Experience in the GRC space strongly preferred

Ireland salary range: €50,000 - €70,000 depending on experience and level

ProcessUnity is committed to providing an inclusive and equitable workplace where people of all backgrounds, identities, and life experiences can thrive. ProcessUnity is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Learn more about us at www.processunity.com.