Service Administration Supervisor - Ireland

Evolution Security; Swords; On-site; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Employee ownership

25 days annual leave

Company pension scheme

Group private health scheme

Death in Service Benefit

Disability Benefit

Job summary

Evolution Security is seeking an Service Administration Supervisor to lead a team of service administrators supporting security systems for blue-chip clients. You will report to the Service Manager, own day-to-day operations, drive performance and ensure service delivery standards.

The role requires autonomy, fast-paced leadership, and developing people. You will oversee calls, renewals, reporting, and GDPR/ISO27001 compliance across the team.

Qualifications

• Proven experience in a similar role within the security industry.
• Strong organisational skills and confidence to lead a team.
• Ability to work independently with multiple priorities and clear client communication.

Responsibilities

• Lead and support a team of service administrators, managing daily workflow, performance, holidays, and appraisals.
• Oversee customer call-outs, ensuring all requests are logged and closed accurately in SAP.
• Manage service contract renewals and Software Support Agreements.
• Produce monthly client reports and attend customer meetings with the Service Manager.
• Maintain PPM schedules and ensure engineers have up-to-date contract information.
• Prepare weekly and monthly operational reports, including invoicing, open jobs, PPM status, and contract renewals.
• Ensure chargeable works are invoiced promptly and support credit control activities.
• Coordinate with service engineers on scheduling, productivity, training, and daily operational issues.
• Oversee small works from customer request through to completion and invoicing.
• Liaise with Local Service Providers in Ireland and Europe when required.
• Ensure GDPR and ISO27001 compliance across the team.
• Provide ongoing support to the Service Manager on service admin matters.

Skills

Team leadership

Organisational skills

Multitasking

Client communication

SAP

Tools

SAP

Job description

As our Service Administration Supervisor, you’ll play a key leadership role within the Service team, overseeing a team of administrators who support the service and maintenance of security systems for a wide portfolio of blue‑chip clients. You’ll report directly to the Service Manager and take ownership of day‑to‑day operations, team performance, and service delivery standards.

This is a role for someone who enjoys autonomy, thrives in a fast‑paced environment, and is confident leading and developing people.

Responsibilities

• Lead and support a team of service administrators, managing daily workflow, performance, holidays, and appraisals.
• Oversee customer call‑outs, ensuring all requests are logged and closed accurately in SAP.
• Manage service contract renewals and Software Support Agreements.
• Produce monthly client reports and attend customer meetings with the Service Manager.
• Maintain PPM schedules and ensure engineers have up‑to‑date contract information.
• Prepare weekly and monthly operational reports, including invoicing, open jobs, PPM status, and contract renewals.
• Ensure chargeable works are invoiced promptly and support credit control activities.
• Coordinate with service engineers on scheduling, productivity, training, and daily operational issues.
• Oversee small works from customer request through to completion and invoicing.
• Liaise with Local Service Providers in Ireland and Europe when required.
• Ensure GDPR and ISO27001 compliance across the team.
• Provide ongoing support to the Service Manager on service admin matters.

Requirements

• Proven experience within a similar role in the security industry is essential.
• Strong organisational skills and the confidence to lead a team.
• Ability to work independently, manage multiple priorities, and communicate clearly with clients and engineers.
• A proactive mindset with a focus on accuracy, efficiency, and continuous improvement.

Benefits

• We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success.
• 25 days annual leave plus local bank holidays
• Company pension scheme
• Group Private health scheme
• Death in Service Benefit
• Disability Benefit