Assoc Business Analyst

ACI Worldwide; Limerick; On-site; EUR 40,000 - 56,000; Full time

Job summary

ACI Worldwide in Limerick, Ireland is seeking an Associate Business Analyst to plan and implement process improvements across cross‑functional teams. You will develop metrics, collect data, identify root causes, and contribute to product roadmap discussions with Product Management.

The role requires a Bachelor's degree and 2 years in a related field, with strong communication and stakeholder management skills. This is a full-time, on-site position based in Limerick.

Qualifications

• Bachelor's degree or equivalent experience in CS or business administration.
• 2 years in related role with exposure to marketing, product management, or development.
• Knowledge of business analysis and payments industry basics.
• Excellent verbal and written communication; strong collaboration skills.

Responsibilities

• Plan, perform and implement process improvement initiatives.
• Lead cross-functional project teams and align improvements to performance requirements.
• Develop metrics and data collection for process measurement.
• Identify root causes and use re-engineering to improve quality and performance.
• Prepare requirements documentation and obtain approvals; trace requirements.
• Support product roadmap input and collaboration with Product Management.

Skills

Communication skills

Negotiation

Stakeholder management

Requirements gathering

Process improvement

Education

Bachelor's degree in Computer Science or Business Administration

Job description

Powering the world’s payments ecosystem

ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Associate Business Analyst in Limerick, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!

This purpose of this Associate Business Analyst is:

The Associate Business Analyst plans, performs and implements process improvement initiatives. Diagrams and evaluates existing processes whilst also organises, leads and facilitates cross‑functional project teams. Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collect data to identify root cause of problems and measures performance against process requirements. Align improvement to performance shortfalls and provide consultation on the use of re‑engineering techniques to improve process performance and product quality. You may deliver presentations and training courses including measurement, analysis, improvement and control. Whilst also complete surveys and analyses best practices for techniques and processes, communicating team progress. Perform cost and benefit analyses and be proficient in understanding how GEN AI has become a core skillset of a team, with familiarity in writing and managing processes that manage agentic development.

A typical day at ACI for a [insert requisition title] is:

• Uses a set of tasks and techniques to work as a liaison among and elicit the needs of stakeholders to define and validate solutions that meet business needs, goals, or objectives.
• Builds and manages relationships with stakeholders based on an understanding of their influence and needs.
• Analyses and synthesises information elicited from stakeholders, defines and manages the plan to deliver requirements, documents and manages requirements throughout the project life-cycle.
• Develop and lead in agentic skill writing, interpreting skill requirements and translate them into clear instructions for agentic models to follow.
• Provides input on feature/function to Product Management in developing the product roadmap.
• Provides input to Product Marketing Manager on case studies and customer reference implementations.
• Continuously develops domain knowledge, depth and breadth, in the payments industry, ACI products, customer base and applied technology.
• Perform other duties as assigned
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Elicit:

• Obtains information from stakeholders
• Uses tools (paper-based and automated) for gathering input
• Uses Voice‑of‑Customer (VoC) techniques to uncover latent customer needs
• Meets with Product Managers, Application Development representatives, customers and industry experts to discover product specifications
• Reviews product documentation, industry or regulatory specifications and requirements database to discover product specifications
• Conducts elicitation sessions
• Conducts field research with clients and targeted users to gather data to determine user stories and functional/non‑functional specifications
• Uses targeted and routine approaches for gathering input to user stories and functional/non‑functional specifications
• Gathers business requirements from customer‑specific engagements
• Validates requirements with stakeholders

Analyse:

• Prioritises requirements
• Organises and synthesises information
• Uses various analysis and modelling techniques
• Ensures requirements meet market and/or business needs

Manage:

• Prepares requirements documentation
• Present requirements in an understandable format
• Obtains needed approvals
• Traces requirements

Requirements Planning:

• Plans business analysis approach based on project complexity, risks, assumptions, dependencies.
• Defines the plan to deliver requirements, including elicitation, analysis and management
• Builds and manages relationships with stakeholders based on an understanding of their influence and needs.

Strategy and Product Planning:

• Provides input in feature/function to the Product Manager in developing the product roadmap
• Provides input to Product Marketing Manager on case studies and customer reference implementations
• Continuously develops domain knowledge, depth and breadth, in the payments industry, ACI products, customer base and applied technology.
• Perform other duties as assigned.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills and Experience needed to succeed in this role:

• Bachelor's degree in Computer Science or Business Administration or equivalent experience.
• 2 years in an industry related role such as technical support, product management or product development with exposure to marketing, or comparable work experience.
• Knowledge and experience in most aspects of business analysis.
• Some knowledge of the payments industry, customer base and applied technology.
• Excellent verbal and written communication skills.
• Excellent skills in negotiating and collaborating to give guidance to the development organisation.
• Creation of quality, easy to understand papers and presentations.

Preferred Knowledge, Skills and Experience needed for this role:

• Aware of technology used by ACI solutions.

Core Capabilities:

• Ensure Accountability: holding self and others accountable to meet commitments.
• Drives Results: consistently achieving results, even under tough circumstances.
• Customer Focus: building strong customer relationships and delivering customer‑centric solutions.
• Cultivate Innovation: creating new and better ways for the organization to be successful.
• Collaborates: building partnerships and working collaboratively with others.
• Courage: stepping up to address difficult issues, saying what needs to be said.

Applicants must be currently authorized to work in the United States on a full‑time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

I n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.

Are you ready to help us transform the payments ecosystem?

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.