Assistant Front Office Manager: Lead Guest Service

O'Donoghue Ring Collection; Killarney; On-site; EUR 38,000 - 47,000; Full time

Benefits offered by this job

Competitive salaries

Staff discounts on hotel stays

Meals on duty

Free coffee on duty

Career progression

Wellness programme

Job summary

O'Donoghue Ring Collection's Killarney Plaza Hotel & Spa is hiring an Assistant Front Office Manager to lead the front desk team and maintain exceptional guest service in a busy 4* setting. Reporting to the Front Office Manager, you will manage daily reception duties, drive guest satisfaction, maximize occupancy, and collaborate with Sales, Revenue, and Housekeeping to ensure smooth operations.

Experience in hotel front office leadership, strong communication, and knowledge of Opera Cloud are

Qualifications

• Experience as Assistant Front Office Manager or Front Office Supervisor in a busy 4* hotel.
• Excellent communication and leadership skills.
• Strong attention to detail with a customer-focused approach.
• Experience with Opera Cloud is advantageous.

Responsibilities

• Manage day-to-day reception duties and lead the front office team.
• Ensure prompt, efficient handling of guest queries and requests.
• Lead the team to maintain high service standards at all times.
• Collaborate with Sales & Revenue to maximize occupancy and revenue.
• Assist in budget compilation and performance metrics.
• Coordinate with Housekeeping to action guest requests and maintain safety.

Skills

Customer service

Leadership

Communication

Attention to detail

Tools

Opera Cloud

Job description

O'Donoghue Ring Collection's Killarney Plaza Hotel & Spa is hiring an Assistant Front Office Manager to lead the front desk team and maintain exceptional guest service in a busy 4* setting. Reporting to the Front Office Manager, you will manage daily reception duties, drive guest satisfaction, maximize occupancy, and collaborate with Sales, Revenue, and Housekeeping to ensure smooth operations.

Experience in hotel front office leadership, strong communication, and knowledge of Opera Cloud are