Front Desk Receptionist - Killarney Plaza Hotel

O'Donoghue Ring Collection; Killarney; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salaries

Staff discounts across collection

Dining discounts at outlets

Meals and free coffee during shifts

Career progression opportunities

Wellness programs and staff events

Job summary

O'Donoghue Ring Collection in Killarney is seeking a skilled Front Desk Receptionist to join the Front Office team on a full-time, year-round basis.

You will handle guest inquiries, assist with check-in/out, manage calls, and collaborate with other departments to maintain luxury standards. Fluent English is essential, experience in 4-5 star hotels and familiarity with Opera PMS are advantageous.

Qualifications

• Previous experience in a similar role in a 4* or 5* hotel is a plus.
• Team player with the ability to multitask in a fast-paced environment.
• Detail-oriented with a passion for luxury hospitality.
• Excellent communication and interpersonal skills.
• Familiarity with Opera is advantageous but not required.
• Fluent English is essential.

Responsibilities

• Oversee all front desk duties as part of the Front Office team.
• Address guest queries promptly in a friendly and efficient manner.
• Anticipate guest needs and deliver service beyond expectations.
• Maintain front office standards and procedures.
• Handle switchboard and hotel telephone operations per policy.
• Foster relationships with colleagues across departments.

Skills

Front desk

Guest service

Communication

Multitasking

Team player

Fluent English

Tools

Opera PMS

Job description

The O'Donoghue Ring Collection encompasses a range of Hotels, Apartments, Spas, Restaurants, and Bars, all situated in the bustling town centers of Killarney and Castleisland, Co. Kerry. Our company is guided by three core values: employee experience, customer experience, and a commitment to excellence. The Killarney Plaza Hotel & Spa, a 4-star hotel with 198 rooms located in the heart of Killarney, is part of the O'Donoghue Ring Collection. We are currently seeking a skilled Front Desk Receptionist to join our team full-time, year-round. The role requires flexibility to work shifts across 5 days, including weekends.

Key Responsibilities:

• Oversee all front desk duties as part of the Front Office team.
• Ensure guest satisfaction by promptly addressing queries in a friendly and efficient manner.
• Anticipate guests' needs and provide service that exceeds their expectations.
• Maintain a strong understanding of front office standards and procedures.
• Handle switchboard and hotel telephone operations according to company protocols.
• Foster strong working relationships with colleagues across departments.

About You:

• Previous experience in a similar role in a 4* or 5* hotel is a plus.
• A team player with the ability to multitask in a fast-paced environment.
• Detail-oriented, with a passion for advancing in the luxury hospitality sector.
• Excellent communication and interpersonal skills.
• Familiarity with Opera operating system is advantageous but not required.
• Fluent English is essential.

Why Join O'Donoghue Ring Collection?

By joining the O'Donoghue Ring Collection, you become part of a dedicated team committed to achieving excellence. Here's how we invest in our employees:

• Competitive salaries
• Hotel stay discounts and special staff rates across the collection, with exclusive Family and Friend rates
• Dining discounts at all food outlets across our hotels and individual restaurants and bars
• Meals and free coffee during your shifts, provided in our newly refurbished staff canteens
• Discounts on takeaway items such as teas and coffees
• Clear career progression paths
• Free access to leisure centers and discounted family memberships
• Wellness programs, including staff discounts on luxury spa products and treatments
• Learning & development opportunities through online training tools and internships across various departments
• Flexible working hours
• Social calendar of team events, including employee appreciation week and community initiatives

If you're ready to make an impact, O'Donoghue Ring Collection is the place for you. Not sure if you meet every qualification? If this role excites you, we encourage you to apply. Discover all opportunities on our careers page.

At O'Donoghue Ring Collection, we are an Equal Opportunity Employer and strongly believe that diverse perspectives drive innovation and growth. We are committed to building a team that reflects a variety of backgrounds, abilities, identities, and experiences.