Front Desk Receptionist

O'Donoghue Ring Collection; Castleisland; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salaries

Discounts on Hotel Stays and staffRate

Discounts on Dining across collection

Meals on Duty

Free Coffee on Duty

Discounts for Take-Away

Employee Fitness

Employee Wellness

Learning & Development

Job summary

O'Donoghue Ring Collection's River Island Hotel in Castleisland is seeking a Receptionist to join the front office team on a full-time basis. You will manage reception duties, greet guests, handle queries and switchboard duties, and support the wider team during busy periods.

Weekend availability and flexible shifts are required. Applicants should be fluent in English, a team player, and detail oriented; previous experience in a similar role is an advantage.

Qualifications

• Fluent English essential for guest interactions.
• Previous experience in a similar role is an advantage.
• Team player with ability to multi-task in a fast-paced environment.
• Must be flexible to work weekends and variable shifts.

Responsibilities

• Manage all reception duties as part of the Front Office Team.
• Ensure guests are satisfied by promptly handling queries in a friendly and efficient manner.
• Anticipate guests' needs and exceed their expectations.
• Maintain strong knowledge of performance standards across front office departments.
• Answer the switchboard and hotel telephone per company service standards.
• Develop strong working relationships with colleagues across departments.

Skills

Fluent English

Job description

O'Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and Castleisland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience, and standards of excellence.

The River Island Hotel is a 56-bedroom 3* hotel located in Castleisland town center. We are looking for a Receptionist to join our experienced team full-time. The successful candidate must be available to work weekends and be flexible between morning and evening shifts. Morning shifts typically are 8:00 am to 4:30 pm and evening shifts are 3:30 pm to 11:00 pm.

What you'll do:

• Manage all reception duties, working as part of the wider Front Office Team.
• Ensure the guests are completely satisfied through the prompt handling of guest queries in a friendly and efficient manner.
• Anticipate guests' needs and ensure that service is provided to the level they require and beyond their expectations.
• Strong knowledge and understanding of all standards of performance and delivery within all front office departments.
• Answer the switchboard and hotel telephone as per the company standard of service.
• Develop a strong working relationship with colleagues in your department and related departments.

About you:

• Previous experience in a similar role is an advantage.
• A team player with the ability to multi-task in a fast-paced environment.
• Detail orientated, with the desire to progress within the luxury hospitality market.
• Must possess excellent communication and interpersonal skills.
• A knowledge of the Hotsoft operating system would be an advantage but is not essential.
• Fluent English language skills are essential.

Why O'Donoghue Ring Collection?

When you join the O'Donoghue Ring Collection, you join a community of smart, caring, talented individuals working together to deliver first-in-class results. Here are some ways we support and invest in our team:

• Competitive salaries
• Discounts on Hotel Stays, and special staff rates in any of our hotels across the collection, on top of special Family and Friend rates for accommodation.
• Discounts on Dining, discounts for all food outlets in 4 hotels for you and a companion, as well as the individual restaurants and bars that are part of the collection.
• Meals on Duty, meals are prepared for you during your work hours and are provided for in our newly refurbed canteens.
• Free Coffee on Duty, provided for in our newly refurbed canteens.
• Discounts for Take-Away, further discounts for takeaway teas and coffees for staff members.
• Employee Fitness, free access to our leisure centre, family discounts to membership in our range of Leisure Centres.
• Employee Wellness, ODR Collection Staff Wellness programme is available to all staff as well as discounts on all luxury spa products and treatments in our award-winning winning Spa.
• Learning & Development, access to a variety of learning tools through our online training software. We offer a range of internships annually in a variety of different departments to nourish development across different departments.

If you want to make an impact, O'Donoghue Ring Collection is the place for you.

O'Donoghue Ring Collection is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team - which includes individuals with different backgrounds, abilities, identities and experiences.