Assistant Front Office Manager - Guest Experience & Revenue Leader

Hollybank Trustees Ltd; Killarney; On-site; EUR 38,000 - 50,000; Full time

Benefits offered by this job

Discounts on Hotel Stays

Staff Dining Discounts

Meals on Duty

Free Coffee on Duty

Discounts for Take-Away

Career Progression

Employee Fitness

Employee Wellness

Learning & Development

Job summary

O’Donoghue Ring Collection is seeking an Assistant Front Office Manager to oversee the daily operations of the front desk at Killarney Plaza Hotel & Spa. You will lead the reception team, ensuring exceptional guest service, efficient shift conduct, and revenue-focused collaboration with sales and housekeeping.

The role requires proven experience in a busy 4* hotel, strong communication, and leadership skills, with familiarity with Opera Cloud as an advantage.

Qualifications

• Experienced Assistant Front Office Manager or Front Office Supervisor in a busy 4* hotel is essential.
• Excellent communication and leadership skills are essential.
• Strong attention to detail and be extremely customer focused.
• Experience of Opera Cloud would be an advantage.

Responsibilities

• Oversee daily front desk operations and ensure smooth shift handovers.
• Lead the reception team to deliver outstanding guest service and maintain standards.
• Address guest queries promptly and professionally.
• Coordinate with Sales & Revenue to optimize occupancy and drive upsells.
• Collaborate with housekeeping to fulfil guest requests and maintain room readiness.
• Ensure health & safety standards are strictly followed across the front office.

Skills

Front Office Management

Leadership

Guest service

Communication

Opera Cloud

Tools

Opera Cloud

Job description

O’Donoghue Ring Collection is seeking an Assistant Front Office Manager to oversee the daily operations of the front desk at Killarney Plaza Hotel & Spa. You will lead the reception team, ensuring exceptional guest service, efficient shift conduct, and revenue-focused collaboration with sales and housekeeping.

The role requires proven experience in a busy 4* hotel, strong communication, and leadership skills, with familiarity with Opera Cloud as an advantage.