Assistant Front Office Manager — Guest Experience Leader

The iNUA Hotel Collection; Cork; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Hotel discounts

Wellness programs

Staff benefits and training

Job summary

Radisson Blu Hotel, Cork, part of The iNUA Collection, is hiring an Assistant Front Office Manager to lead the front desk and nights teams, ensuring a warm welcome and seamless guest experience.

You will drive revenue opportunities, mentor staff, and maintain high standards of service, safety, and collaboration across departments, contributing to our award-winning guest journey. Join a company that values development and guest-centric service.

Qualifications

• Previous Front Office operations experience.
• Experience in hospitality environment.
• Warm, professional demeanour with excellent communication.
• Strong leadership and ability to inspire teams.
• Passion for guest care and service excellence.

Responsibilities

• Lead and motivate the Front Office and Nights teams.
• Support check-in/check-out with warmth and efficiency.
• Handle guest queries, complaints, and special requests.
• Maintain strong communication with all hotel departments.
• Drive revenue opportunities and support sales initiatives.
• Oversee billing accuracy, credit procedures, and night audit.
• Coach, train, and develop team members.
• Ensure safety, security, and company policy compliance.
• Support VIP, group, and event arrivals.
• Contribute to a culture of care, teamwork, and improvement.

Skills

Front Office experience

Hospitality industry experience

Communication skills

Leadership

Guest service excellence

Job description

Radisson Blu Hotel, Cork, part of The iNUA Collection, is hiring an Assistant Front Office Manager to lead the front desk and nights teams, ensuring a warm welcome and seamless guest experience.

You will drive revenue opportunities, mentor staff, and maintain high standards of service, safety, and collaboration across departments, contributing to our award-winning guest journey. Join a company that values development and guest-centric service.