Assistant Front Office Manager

The iNUA Hotel Collection; Cork; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Hotel discounts

Wellness programs

Staff benefits and training

Job summary

Radisson Blu Hotel, Cork, part of The iNUA Collection, is hiring an Assistant Front Office Manager to lead the front desk and nights teams, ensuring a warm welcome and seamless guest experience.

You will drive revenue opportunities, mentor staff, and maintain high standards of service, safety, and collaboration across departments, contributing to our award-winning guest journey. Join a company that values development and guest-centric service.

Qualifications

• Previous Front Office operations experience.
• Experience in hospitality environment.
• Warm, professional demeanour with excellent communication.
• Strong leadership and ability to inspire teams.
• Passion for guest care and service excellence.

Responsibilities

• Lead and motivate the Front Office and Nights teams.
• Support check-in/check-out with warmth and efficiency.
• Handle guest queries, complaints, and special requests.
• Maintain strong communication with all hotel departments.
• Drive revenue opportunities and support sales initiatives.
• Oversee billing accuracy, credit procedures, and night audit.
• Coach, train, and develop team members.
• Ensure safety, security, and company policy compliance.
• Support VIP, group, and event arrivals.
• Contribute to a culture of care, teamwork, and improvement.

Skills

Front Office experience

Hospitality industry experience

Communication skills

Leadership

Guest service excellence

Job description

A Proud Great Place to Work - The iNUA Collection

Are you a passionate hospitality professional who thrives in a fast-paced, guest-focused environment? Do you love leading teams, creating exceptional guest experiences, and driving operational excellence?

If so, the Radisson Blu Hotel, Cork is looking for an Assistant Front Office Manager to join our award-winning team.

As part of The iNUA Collection, officially recognised as a Great Place to Work, you will be joining a people-centred, values-driven organisation where your development, growth, and wellbeing truly matter.

About The Role

In this key leadership role, you will support the Front Office Manager in the smooth and efficient running of the Front Office department. You will ensure exceptional guest service from arrival to departure, optimise room revenue, support team development, and maintain operational standards that reflect the high-quality guest experience Radisson Blu Cork is known for.

You will play a vital part in:

• Leading and motivating the Front Office and Nights teams
• Supporting the check-in/check-out experience to ensure warmth, efficiency, and “Yes I Can!” service
• Managing guest queries, complaints, and special requests with professionalism
• Maintaining strong communication with all hotel departments
• Driving revenue opportunities and supporting sales initiatives
• Monitoring billing accuracy, credit procedures, and night audit performance
• Coaching, training, and developing team members
• Ensuring compliance with safety, security, and company policies
• Supporting VIP, group, and event arrival coordination
• Contributing to a culture built on care, teamwork, and continuous improvement

What We’re Looking For

Essential:

• Previous experience in Front Office operations
• Previous experience in a hospitality environment
• A warm and professional demeanour with excellent communication skills
• Strong leadership qualities and the ability to inspire teams
• A genuine passion for guest care and service excellence

Why Join Us?

• Career development and progression pathways across our hotels
• Ongoing training and upskilling through our Talent Development programmes
• A supportive and collaborative workplace environment
• Opportunities to contribute to guest experience innovations
• Staff benefits including hotel discounts, wellness initiatives, and more

Be part of a team that is proud of what we do—and even prouder of how we do it.

Ready to Build Your Career with a Great Place to Work?

If you’re ready to take the next step in your hospitality career and join a dynamic, guest-focused team at Radisson Blu Hotel, Cork, we’d love to hear from you.