Front Office Leader: Guest Experience & Revenue

SeeMeHired.com; Ireland; Remote; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Excellent rate of pay

Employee awards & recognition schemes

Employee referral programme

Learning and Development opportunities

Windward Group Hotel discounts

Employee Assistance Programme

Digital Wellness Programme

Discounted health care plan

Birthday card and gift

Meals on duty

Social events

Gift for parents of newborn babies

PRSA pension scheme

Job summary

Radisson Blu Hotel, Letterkenny is seeking an experienced Front Office Manager to lead our front office team and play a key role within the hotel's management. You will oversee the day-to-day operation of Reception and guest services, ensuring every guest receives a warm, professional and memorable experience from arrival through to departure.

Join a team focused on excellence, revenue growth and guest satisfaction, with responsibilities including staffing, training, rostering and collaboration

Qualifications

• Experience managing Front Office in a 4-star hotel or Rooms Division.
• Strong knowledge of Front Office operations, including reception and guest relations.
• Excellent leadership and people-management skills.
• Commercial awareness and understanding of hotel revenue principles.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Proficiency with hotel PMS and Microsoft Office applications.
• Flexibility to work across a 7-day operation, including weekends and holidays.

Responsibilities

• Manage the daily operation of Reception and Front Office services.
• Ensure efficient check-in/check-out, billing, room allocation and cash handling.
• Coordinate arrivals, departures, VIPs, groups and special requests.
• Lead, coach and motivate the Front Office team.
• Manage recruitment, onboarding, training and team development.
• Prepare effective team rotas to meet business needs.
• Support Rooms Division and Hotel Management in revenue targets.
• Identify opportunities for upselling and revenue optimization.
• Collaborate with Reservations, Housekeeping, F&B and Maintenance.

Skills

Front Office management

Leadership

Revenue awareness

Communication

Organisational skills

Problem solving

PMS proficiency

MS Office

Tools

PMS software

MS Office

Job description

Radisson Blu Hotel, Letterkenny is seeking an experienced Front Office Manager to lead our front office team and play a key role within the hotel's management. You will oversee the day-to-day operation of Reception and guest services, ensuring every guest receives a warm, professional and memorable experience from arrival through to departure.

Join a team focused on excellence, revenue growth and guest satisfaction, with responsibilities including staffing, training, rostering and collaboration