Application Support Analyst

MCS Group; Dublin; Hybrid; EUR 50,000 - 55,000; Full time

Job summary

MCS Group in Ireland is seeking an Application Support Analyst to join a busy IT team. The role focuses on ERP systems, SQL and API integrations, delivering technical and functional support for business-critical applications.

You will investigate production issues, troubleshoot integrations, and work with developers, analysts and vendors to resolve complex problems. Hybrid work model offered. You will also use Postman for API testing and contribute to documentation and system improvements.

Qualifications

• 4+ years' experience in IT, with at least 2 years in application or ERP support.
• Experience supporting an ERP system (Infor, SAP, Dynamics 365, Oracle or similar).
• Strong SQL skills and data investigation.
• Experience troubleshooting APIs and integrations (Postman ideal).
• Understanding REST, SOAP, JSON, XML and data flows.

Responsibilities

• Provide technical and functional support across ERP systems, custom apps and integrations.
• Investigate and resolve production issues in live environments.
• Use SQL queries to investigate data discrepancies and validate transactions.
• Test and troubleshoot REST and SOAP APIs.
• Monitor and troubleshoot B2B integrations and automated data feeds.
• Collaborate with developers, business analysts and vendors to resolve issues.
• Manage incidents and changes via ITSM platform.
• Identify recurring problems and contribute to improvements and documentation.

Skills

4+ years IT experience

Application support

ERP systems

SQL

APIs & integrations

Postman

Communication skills

Tools

Postman

Job description

Application Support Analyst

Salary: €50,000 + €5,000 Bonus

Location: Hybrid (Head Office, Warehouse & Remote)
Employment Type: Full-time, Permanent

Are you an Application Support Analyst who enjoys getting to the root of technical problems rather than simply resolving tickets?

I'm working with an established business looking to hire an Application Support Analyst to join its IT team. This is a great opportunity for someone with experience across ERP systems, SQL, APIs and application integrations who wants to develop their technical skills further.

This isn't your typical application support role. You'll be working with business-critical applications, investigating production issues, troubleshooting integrations and understanding how different systems communicate with one another.

What You'll Be Doing

• Providing technical and functional support across ERP systems, custom applications and business integrations.
• Investigating and resolving application issues within live production environments.
• Using SQL queries to investigate data discrepancies, validate transactions and troubleshoot application issues.
• Testing and troubleshooting REST and SOAP APIs using Postman or similar tools.
• Monitoring and troubleshooting B2B integrations, automated data feeds and scheduled processes.
• Working closely with developers, business analysts and third-party vendors to resolve complex technical issues.
• Managing incidents, service requests and changes through an ITSM platform.
• Identifying recurring problems and contributing to system improvements, documentation and root cause analysis.

What We're Looking For

• 4+ years' experience in IT, including at least 2 years in application support, ERP support or a similar technical role.
• Previous experience supporting an ERP system, such as Infor, SAP, Dynamics 365, Oracle or similar.
• Strong hands-on SQL skills, including joins, filtering, subqueries and data investigation.
• Experience troubleshooting APIs and integrations, ideally using Postman.
• Understanding of REST, SOAP, JSON, XML and data flows between systems.
• Experience investigating issues in live production environments.
• A methodical approach to troubleshooting and strong communication skills.

Nice to Have

• Experience with Infor M3 / CloudSuite, Infor ION or related technologies.
• Knowledge of Azure Application Insights, New Relic or similar monitoring tools.
• Scripting experience with PowerShell, Python or Bash.
• Familiarity with ITIL processes and ITSM platforms such as Freshservice.
• Experience working in distribution, logistics, warehousing or manufacturing environments.

What's on Offer?

• €50,000 base salary + €5,000 bonus
• Hybrid working arrangement
• Permanent position within an established business
• Exposure to ERP platforms, APIs, SQL, integrations and enterprise applications
• Opportunity to develop deeper technical expertise and progress your career
• Varied technical challenges supporting business-critical systems

If you're currently working in Application Support, ERP Support, Technical Application Support or Systems Support and want a role where you can get more hands-on with SQL, integrations and technical troubleshooting, I'd be keen to have a chat.