Airport Tax-Free Refund Advisor (Hybrid)

Planet; Dublin; On-site; EUR 24,000 - 30,000; Full time

Job summary

Planet is a leading technology company transforming payments with customer experience at the core. Based at Dublin Airport, this role delivers tourist tax-free shopping refund services and first-level support during transactions, ensuring a consistent and professional level of service in line with company policies and procedures.

You will greet guests warmly, explain procedures, answer questions, anticipate needs, and help VIP customers receive tailored experiences.

Qualifications

• Minimum 1 year experience in finance, hospitality, or luxury retail.
• Self-reliant and able to follow procedures independently.
• Fluent in written and spoken English.

Responsibilities

• Deliver exceptional customer service aligned with Planet’s standards.
• Warmly welcome guests and guide them through their visit.
• Explain procedures, answer questions, anticipate needs.
• Ensure VIP customers receive tailored experiences.
• Resolve conflicts professionally to maintain satisfaction.
• Process Tax Free forms in line with local regulations.
• Provide information and support throughout the refund process.

Skills

Customer service

Hospitality experience

English fluency

Job description

Planet is a leading technology company transforming payments with customer experience at the core. Based at Dublin Airport, this role delivers tourist tax-free shopping refund services and first-level support during transactions, ensuring a consistent and professional level of service in line with company policies and procedures.

You will greet guests warmly, explain procedures, answer questions, anticipate needs, and help VIP customers receive tailored experiences.