Refund Agent

Planet; Shannon Municipal District; On-site; EUR 17,000 - 22,000; Part time

Job summary

Planet is hiring at Shannon Airport to deliver tourist tax-free shopping refund services and provide first-level support during transactions. The role is based at Shannon Airport, spanning three days per week.

You will deliver exceptional customer service aligned with Planet's standards, welcome guests warmly, explain procedures, answer questions, and anticipate needs. VIP customers will receive tailored experiences, conflicts resolved professionally, and tax-free forms processed in compliance

Qualifications

• Minimum 1 year in finance, hospitality, or luxury retail.
• Self-reliant, able to work independently and follow procedures.
• Fluent in written and spoken English.

Responsibilities

• Deliver exceptional customer service aligned with Planet's standards.
• Provide a warm welcome and guide guests through their visit.
• Explain procedures, answer questions, and anticipate needs.
• Ensure VIP customers receive tailored experiences.
• Resolve conflicts professionally, always aiming for customer satisfaction.
• Process Planet Tax Free forms in compliance with local regulations and company guidelines.
• Provide customers with relevant information and support throughout the refund process.

Skills

Customer service

Hospitality experience

Independent worker

English proficiency

Job description

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview:

The delivery of tourist tax-free shopping refund services and first level support during transaction processes, providing a consistent and professional level of service in line with company policies and procedures. Role is based at Shannon Airport, spanning 3 days per week

What you will do

• Delivery of exceptional customer service aligned with Planet's standards of excellence
• Provide a warm welcome and guide guests through their visit
• Assist customers by explaining procedures, answering questions, and anticipating needs
• Ensure VIP customers receive tailored and outstanding experience
• Resolve conflicts professionally, always aiming for customer satisfaction
• Process Planet Tax Free forms in compliance with local regulations and company guidelines
• Provide customers with relevant information and support throughout the refund process

Who you are

• A minimum of 1 year working experience in a comparable industry (finance, hospitality, luxury retail)
• Self-reliance, ability to work independently and follow relevant procedures
• Fluency in written and spoken English

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you -

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.