Airport Refund Staff

Planet; Dublin; On-site; EUR 24,000 - 30,000; Full time

Job summary

Planet is a leading technology company transforming payments with customer experience at the core. Based at Dublin Airport, this role delivers tourist tax-free shopping refund services and first-level support during transactions, ensuring a consistent and professional level of service in line with company policies and procedures.

You will greet guests warmly, explain procedures, answer questions, anticipate needs, and help VIP customers receive tailored experiences.

Qualifications

• Minimum 1 year experience in finance, hospitality, or luxury retail.
• Self-reliant and able to follow procedures independently.
• Fluent in written and spoken English.

Responsibilities

• Deliver exceptional customer service aligned with Planet’s standards.
• Warmly welcome guests and guide them through their visit.
• Explain procedures, answer questions, anticipate needs.
• Ensure VIP customers receive tailored experiences.
• Resolve conflicts professionally to maintain satisfaction.
• Process Tax Free forms in line with local regulations.
• Provide information and support throughout the refund process.

Skills

Customer service

Hospitality experience

English fluency

Job description

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role overview:

The delivery of tourist tax-free shopping refund services and first level support during transaction processes, providing a consistent and professional level of service in line with company policies and procedures.Located at Dublin Airport.

What you will do

• Delivery of exceptional customer service aligned with Planet’s standards of excellence
• Provide a warm welcome and guide guests through their visit
• Assist customers by explaining procedures, answering questions, and anticipating needs
• Ensure VIP customers receive tailored and outstanding experience
• Resolve conflicts professionally, always aiming for customer satisfaction
• Process Planet Tax Free forms in compliance with local regulations and company guidelines
• Provide customers with relevant information and support throughout the refund process

Who you are:

• A minimum of 1 year working experience in a comparable industry (finance, hospitality, luxury retail)
• Self-reliance, ability to work independently and follow relevant procedures
• Fluency in written and spoken English

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.