AI Performance & Insights Analyst

TikTok; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

TikTok is seeking an AI Analyst in Dublin to drive analytics and reporting that empower strategy, operations, and product decisions across global teams. You will develop KPI dashboards, conduct advanced analyses, and design tests to measure the impact of automation and customer experience improvements.

Ideal candidates will have 3+ years in model/data pipeline development with Python/SQL, experience with LLMs, and a proven ability to translate data into actionable insights for business growth.

Qualifications

• Experience working on AI chatbots, automation, and measurement and impact in an Operations role within a BPO, Social Media, or Call Center environment.
• Strong interpersonal and communication skills to engage with operational leadership and cross-functional stakeholders.
• Efficient and able to prioritize, plan and multi-task with the ability to translate action steps into a systematic process.
• At least 3 years of experience in development or model/data pipeline development, with hands-on experience applying LLM technologies to real-world problems.
• Strong proficiency in programming languages in both Python and SQL.
• Experience in applied ML, particularly with Large Language Models (LLMs) and a strong track record of translating data into user insights and product impact.

Responsibilities

• Work with large datasets to solve problems that could be ambiguous and nuanced using a variety of analytical and statistical approaches.
• Conduct quantitative analysis using statistical regression, machine learning, as well as hypothesis testing and present analysis and recommendations to propel business growth and customer satisfaction.
• Develop a scientific approach to measure KPI fluctuation, impact of business initiatives, and customer experience and design indexes for continuous monitoring.
• Design and implement foundational tests including A/B for measuring the effectiveness of customer support automation and customer service.
• Create documentation articulating underlying assumptions, design of test, success metrics, and conclusions.
• Familiar with data quality, seasonality, and training data limitations and apply pragmatic solutions.
• Perform predictive analysis and support business partners with revenue and loss forecasts, budgeting, risk and incident management.
• Conduct deep dive analysis to identify patterns, correlations, root causes and provide transparency into performance.
• Partner with Product, Engineering, Data Science, Operations and cross-functional teams to inform and influence strategy.
• Demonstrate understanding of TikTok business challenges, key products, and market competitiveness.

Skills

AI chatbots

Interpersonal & communication

Prioritization & multitasking

Model/data pipeline development

Python

SQL

Applied ML / LLMs

Job description

TikTok is seeking an AI Analyst in Dublin to drive analytics and reporting that empower strategy, operations, and product decisions across global teams. You will develop KPI dashboards, conduct advanced analyses, and design tests to measure the impact of automation and customer experience improvements.

Ideal candidates will have 3+ years in model/data pipeline development with Python/SQL, experience with LLMs, and a proven ability to translate data into actionable insights for business growth.