AI Data Service Operations, Safety Model Data Team Leader - Dublin

TikTok; Dublin; On-site; EUR 100,000 - 150,000; Full time

Job summary

TikTok is seeking a Leadership role within the ADSO – Safety Model Operations team to own multi-project lifecycles, collaborate with cross-functional teams, and drive standardized processes. The role focuses on improving efficiency, managing labeling projects with QA, and delivering data-driven solutions in a fast-paced environment.

The ideal candidate will have leadership experience in trust and safety, strong communication skills, and the ability to work with diverse stakeholders across

Qualifications

• Bachelor’s degree or above in a relevant field or equivalent experience.

Responsibilities

• Grow the QA team and oversee day-to-day management.
• Collaborate with stakeholders to deliver high performance standards across projects.
• Localize processes and strategies; manage labeling projects with Quality Analysts.
• Provide efficient data through performance management and reporting to business teams.
• Be solution-driven with regional and global strategy in mind; proactively deliver solutions.
• Lead diverse teams and foster communication and collaboration.
• Conduct interviews and hiring to grow teams with qualified people.

Skills

Leadership experience

Communication skills

Presentation skills

Fast learner

Stakeholder collaboration

Reporting to management

Education

Bachelor’s degree or equivalent

Tools

Working Hours tool

Data Power

Job description

Responsibilities

In ADSO, we are the EMEA AI Data Service and Operations team under TikTok Product (abbreviation: ADSO), mainly providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

In Safety Model Operations, we establish internal and external communication mechanisms to solve cross-departmental communication problems to improve communication efficiency. The team is responsible for standardising the project management process, including requirement management, quality management, efficiency management, manpower management, etc. to improve project management efficiency.

The successful candidate must be capable of taking ownership of multiple projects at all stages of their life cycle. Working with cross-departmental teams to identify the needs of our various projects, anticipate pain points, and bring a solution-driven mindset to each task. They will be comfortable navigating ambiguous situations, and be able to set clear achievable goals for themselves & our teams.

Content that the Safety Model Operations Team Leader interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

• Grow the QA team and oversee their day-to-day management.
• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
• Responsible for localizing working processes and strategies, managing the labeling projects with the Quality Analysts and providing the labeling results in line with expectations.
• Provide efficient and timely data through performance management practices, and deliver reports to business teams when required.
• Be solution driven with regional and global strategy in mind, and be proactive in delivering these solutions.
• Excellent communication skills, leading diverse teams, and facilitating an atmosphere of communication & collaboration.
• Conduct interviews & other hiring process duties to successfully grow out teams with qualified & capable people.

Qualifications

Minimum Qualifications:

• Bachelor’s degree and above or equivalent working experience in a short video product user industry.
• At least 1-year of Leadership experience in trust and safety or policy in a major tech or media company.
• Be familiar with the business logic of labeling and working mode of the upstream and downstream teams.
• A fast learner who has the ability to embrace a fast-paced working environment.
• Strong communication, interpersonal, and presentation skills.
• Comfortable reporting to, or collaborating with, all levels of management and broader stakeholders.

Preferred Qualifications:

• Display a broad understanding of our business needs, and strategic thinking skills.
• Have a demonstrated ability to make good decisions in complex situations. Experience using data to make decisions.
• Familiar with machine learning and content understanding.
• A passion for helping others to grow, and a willingness to step beyond your comfort zone.
• An understanding of tools such as the Working Hours tool, and Data Power is an advantage.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.