AI Agentic Engineer for IT Automation

Docusign; Dublin; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Docusign seeks an AI agentic Engineer to help shape automation for IT operations. You will design AI prompts, engineer agent structures, and build integrations with tools like ServiceNow and Slack. The role emphasizes experimentation with LLMs, zero-trust practices, and scalable automation.

You will work in a hybrid setup reporting to the Director, IT Operations, collaborating with Security and EUS teams to reduce manual tickets and improve self-service for employees.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Experience in IT operations, automation, scripting, or backend development.
• Experience writing and troubleshooting code in Python and working with REST APIs and webhooks.
• Experience with Large Language Models (LLMs), prompt engineering, or agentic frameworks.
• Experience with modern SaaS and enterprise platforms (like Google Workspace, Slack, Jira).

Responsibilities

• Design, structure, and refine AI prompts and agent/tool structures.
• Drive continuous evaluations of these agents to improve accuracy and performance.
• Develop and deploy agentic AI solutions to autonomously resolve common IT tickets and guide users.
• Build and maintain integrations between core systems using connectors and APIs.
• Decide when to use native workflows vs. custom scripted services (Python/PowerShell).
• Learn and apply Zero Trust principles with least-privilege access and secure logging.
• Collaborate with Security and EUS Engineering to map user friction points to automation.

Skills

Python

REST APIs

Webhooks

LLMs

Prompt engineering

Automation

IT operations

Scripting

Backend development

Enterprise platforms

Education

Bachelor’s degree

Tools

ServiceNow

Jira

Slack

Google Workspace

Okta

Job description

Docusign seeks an AI agentic Engineer to help shape automation for IT operations. You will design AI prompts, engineer agent structures, and build integrations with tools like ServiceNow and Slack. The role emphasizes experimentation with LLMs, zero-trust practices, and scalable automation.

You will work in a hybrid setup reporting to the Director, IT Operations, collaborating with Security and EUS teams to reduce manual tickets and improve self-service for employees.