AI Agentic Engineer

Docusign; Dublin; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Docusign in County Dublin, Ireland, is seeking an AI agentic Engineer to enhance IT operations through automation. This role involves designing and refining AI prompts and tools to improve efficiency, working with integrations and automation workflows. Candidates should have a Bachelor's degree and at least 3 years of experience in IT operations or backend development.

The position offers a hybrid work arrangement with a minimum of two in-office days per week. Join Docusign to innovate in the automation of operational processes.

Qualifications

• 3+ years of experience in IT operations, automation, scripting, or backend development.
• Experience with Python and working with REST APIs and webhooks.
• Experience with Large Language Models and agentic frameworks.

Responsibilities

• Design, structure, and refine AI prompts and agent/tool structures.
• Drive continuous evaluations of these agents to improve accuracy.
• Assist in developing and deploying AI solutions that resolve IT tickets.

Skills

IT operations

Automation

Scripting

Backend development

Prompt engineering

Working with REST APIs

Large Language Models

Education

Bachelor's degree in a related field

Tools

Python

ServiceNow

Google Workspace

Slack

Jira

Job description

Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What youll do

As an AI agentic Engineer on the End User Services team, you will help build the next wave of automation in Docusign's IT operations. This role is a unique blend of AI tinkering and foundational IT automation. Your primary focus will be designing, building, and continuously evaluating AI agents and automation workflows that make our internal IT operations faster, more reliable, and easier for our employees to use. You don't need to be a senior architect to succeed here. We are looking for a curious, builder-minded engineer who loves tweaking AI prompts, structuring agentive tools, and connecting enterprise platforms. We prioritize an “out-of-the-box (OOTB) first” approach - leveraging native platform capabilities in tools like ServiceNow - while stepping in to build custom integrations (like Python scripts or REST APIs) when needed. If you love experimenting with LLMs, making systems talk to each other, and solving puzzles, this is the role for you.

This position is an individual contributor role reporting to the Director, IT Operations.

Responsibilities

• Design, structure, and refine AI prompts and agent/tool structures


• Drive continuous evaluations of these agents to tweak and improve their accuracy and performance over time


• Assist in developing and deploying agentic AI solutions that autonomously resolve common IT tickets, triage requests, or guide users to resolutions


• Build and maintain integrations between core systems (ServiceNow, Okta, Slack, Zoom, Google Workspace) using native connectors, webhooks, and custom APIs


• Help the team decide when to use native platform workflows versus building custom scripted services (Python/PowerShell)


• Learn and apply \"Zero Trust\" principles, ensuring automated actions use least-privilege access and are securely logged


• Collaborate with Security and EUS Engineering to map user friction points and turn them into automated self-service solutions

Qualifications

• 3+ years of experience in IT operations, automation, scripting, or backend development


• Bachelor s degree in a related field


• Experience with Python (or similar language) and working with REST APIs and webhooks


• Experience with Large Language Models (LLMs), prompt engineering, or agentic frameworks


• Experience with modern SaaS and enterprise platforms (e.g., Google Workspace, Slack, Jira)

Preferred

• Familiarity with building or testing multi-agent frameworks


• Experience with IT service management or ticketing systems (e.g., ServiceNow, Jira)


• Understanding of Retrieval-Augmented Generation (RAG) pipelines and vector databases


• Exposure to cloud environments (AWS, Azure, GCP) and basic DevOps/CI/CD practices


• Track record of automating manual processes with scripts/tools

Work Arrangement

Hybrid: Employee divides time between in-office and remote work. Access to an office location is required. Frequency: minimum 2 days per week; may vary by team but will include a weekly in-office expectation. Docusign reserves the right to assign job designations (In Office, Hybrid, Remote) based on business needs and local law.

EEO and Privacy

We are committed to equal opportunity. For accommodations during the application process, contact [e-mail]. If you experience issues during the application process, contact [e-mail]. Applicant and Candidate Privacy Notice is available.