AI Agentic Engineer: IT Automation & Prompts

DocuSign, Inc.; Dublin; Hybrid; EUR 90,000 - 150,000; Full time

Job summary

DocuSign is seeking an AI agentic Engineer on the End User Services team to shape automation in IT operations. You will design, build, and evaluate AI agents and automation workflows that make internal IT faster, more reliable, and easier for employees to use.

This role favors a curious builder who loves prompt tinkering and enterprise integrations, with an OOTB-first approach using ServiceNow and custom REST APIs.

Qualifications

• Bachelor’s degree in a related field.
• Experience in IT operations, automation, scripting, or backend development.
• Experience writing and troubleshooting code in Python, and working with REST APIs and webhooks.
• Experience with Large Language Models (LLMs), prompt engineering, or agentic frameworks.
• Experience with modern SaaS and enterprise platforms (like Google Workspace, Slack, Jira).

Responsibilities

• Design, structure, and refine AI prompts and agent/tool structures
• Drive continuous evaluations of these agents to tweak and improve their accuracy and performance over time
• Assist in developing and deploying agentic AI solutions that help autonomously resolve common IT tickets, triage requests, or guide users to resolutions
• Build and maintain integrations between core systems (ServiceNow, Okta, Slack, Zoom, Google Workspace) using native connectors, webhooks, and custom APIs
• Help the team decide when to use native platform workflows versus building custom scripted services (Python/PowerShell) to meet our goals
• Learn and apply "Zero Trust" principles, ensuring our automated actions use least-privilege access and are securely logged
• Work alongside a variety of teams, including Security, and EUS Engineering to map out user friction points and turn them into automated self‑service solutions

Skills

Python

REST APIs

LLMs / Prompt Engineering

Automation

SaaS / Enterprise Platforms

Education

Bachelor’s degree in a related field

Tools

ServiceNow

Jira

Slack

Google Workspace

Job description

DocuSign is seeking an AI agentic Engineer on the End User Services team to shape automation in IT operations. You will design, build, and evaluate AI agents and automation workflows that make internal IT faster, more reliable, and easier for employees to use.

This role favors a curious builder who loves prompt tinkering and enterprise integrations, with an OOTB-first approach using ServiceNow and custom REST APIs.