AI Agentic Prompt Engineer

Docusign; Dublin; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Docusign seeks an AI agentic Engineer to help shape automation for IT operations. You will design AI prompts, engineer agent structures, and build integrations with tools like ServiceNow and Slack. The role emphasizes experimentation with LLMs, zero-trust practices, and scalable automation.

You will work in a hybrid setup reporting to the Director, IT Operations, collaborating with Security and EUS teams to reduce manual tickets and improve self-service for employees.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Experience in IT operations, automation, scripting, or backend development.
• Experience writing and troubleshooting code in Python and working with REST APIs and webhooks.
• Experience with Large Language Models (LLMs), prompt engineering, or agentic frameworks.
• Experience with modern SaaS and enterprise platforms (like Google Workspace, Slack, Jira).

Responsibilities

• Design, structure, and refine AI prompts and agent/tool structures.
• Drive continuous evaluations of these agents to improve accuracy and performance.
• Develop and deploy agentic AI solutions to autonomously resolve common IT tickets and guide users.
• Build and maintain integrations between core systems using connectors and APIs.
• Decide when to use native workflows vs. custom scripted services (Python/PowerShell).
• Learn and apply Zero Trust principles with least-privilege access and secure logging.
• Collaborate with Security and EUS Engineering to map user friction points to automation.

Skills

Python

REST APIs

Webhooks

LLMs

Prompt engineering

Automation

IT operations

Scripting

Backend development

Enterprise platforms

Education

Bachelor’s degree

Tools

ServiceNow

Jira

Slack

Google Workspace

Okta

Job description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM).

What you’ll do

As an AI agentic Engineer on the End User Services team, you will help build the next wave of automation in Docusign’s IT operations. This role is a unique blend of AI tinkering and foundational IT automation. Your primary focus will be designing, building, and continuously evaluating AI agents and automation workflows that make our internal IT operations faster, more reliable, and easier for our employees to use. You don’t need to be a senior architect to succeed here. We are looking for a curious, builder‑minded engineer who loves tweaking AI prompts, structuring agentic tools, and connecting enterprise platforms. We prioritize an “out‑of‑the‑box (OOTB) first” approach—leveraging native platform capabilities in tools like ServiceNow—while stepping in to build custom integrations (like Python scripts or REST APIs) when needed. If you love experimenting with LLMs, making systems talk to each other, and solving puzzles, this is the role for you. This position is an individual contributor role reporting to the Director, IT Operations.

Responsibilities

• Design, structure, and refine AI prompts and agent/tool structures
• Drive continuous evaluations of these agents to tweak and improve their accuracy and performance over time
• Assist in developing and deploying agentic AI solutions that help autonomously resolve common IT tickets, triage requests, or guide users to resolutions
• Build and maintain integrations between core systems (ServiceNow, Okta, Slack, Zoom, Google Workspace) using native connectors, webhooks, and custom APIs
• Help the team decide when to use native platform workflows versus building custom scripted services (Python/PowerShell) to meet our goals
• Learn and apply "Zero Trust" principles, ensuring our automated actions use least‑privilege access and are securely logged
• Work alongside a variety of teams, including Security and EUS Engineering, to map out user friction points and turn them into automated self‑service solutions

Job Designation

Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation). Positions at Docusign are assigned a job designation of either In Office, Hybrid, or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s degree in a related field
• Experience in IT operations, automation, scripting, or backend development
• Experience writing and troubleshooting code in Python (or a similar language) and working with REST APIs and webhooks
• Experience working with Large Language Models (LLMs), prompt engineering, or agentic frameworks
• Experience with modern SaaS and enterprise platforms (like Google Workspace, Slack, Jira, etc.)

Preferred

• Familiarity with building or testing multi‑agent frameworks
• Experience with IT service management or ticketing systems (like ServiceNow, Jira)
• Basic understanding of Retrieval‑Augmented Generation (RAG) pipelines and vector databases
• Exposure to cloud environments (AWS, Azure, or GCP) and basic DevOps/CI/CD practices
• A track record of identifying a manual process and writing a script/tool to automate it

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [e-mail]. If you experience any issues, concerns, or technical difficulties during the application process, please get in touch with our Talent organization at [e-mail] for assistance.

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