Aftersales Booking Specialist | Service Excellence

Mercedes-Benz South Dublin; Cork; On-site; EUR 28,000 - 38,000; Full time

Job summary

Mercedes-Benz South Dublin is seeking a customer service oriented team member to manage inbound and outbound calls, bookings, and post-delivery follow-ups in a fast-paced dealership setting. The role requires strong administration and IT skills, with experience using Keyloop DMS.

You will liaise with service advisers, maintain CRM records, and contribute to a high level of customer care across sales and service interactions.

Qualifications

• Experience delivering high-quality customer service in a fast-paced environment.
• Strong administration and IT skills are essential.
• Familiarity with CRM systems and data entry accuracy benefits
• Excellent communication, listening, and problem-solving abilities.

Responsibilities

• Handle inbound and outbound calls and bookings.
• Manage post-delivery follow-ups with customers.
• Maintain accurate CRM records and data integrity.
• Collaborate with sales and service teams to ensure customer care.

Skills

Customer service mindset

Administration skills

IT skills

CRM knowledge

Communication skills

Tools

Keyloop DMS

Job description

Mercedes-Benz South Dublin is seeking a customer service oriented team member to manage inbound and outbound calls, bookings, and post-delivery follow-ups in a fast-paced dealership setting. The role requires strong administration and IT skills, with experience using Keyloop DMS.

You will liaise with service advisers, maintain CRM records, and contribute to a high level of customer care across sales and service interactions.