Aftersales Booking Advisor (513)

Mercedes-Benz South Dublin; Cork; Presencial; EUR 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary structure

Onsite parking

PRSA contributions

VHI Employee Assistance Program

Flu vaccine

Eye test

Cycle to work scheme

Modern offices

Descripción de la vacante

Mercedes-Benz South Dublin is seeking a customer service oriented team member to manage inbound and outbound calls, bookings, and post-delivery follow-ups in a fast-paced dealership setting. The role requires strong administration and IT skills, with experience using Keyloop DMS.

You will liaise with service advisers, maintain CRM records, and contribute to a high level of customer care across sales and service interactions.

Formación

• Previous experience in a similar role
• Motor industry background preferred
• Excellent administration and IT skills
• Experience with the Keyloop DMS
• Strong customer service and communication skills

Responsabilidades

• Handle inbound and outbound calls to book service or repair work
• Understand customer symptoms and define work required
• Check workshop availability using the booking system
• Coordinate with service advisers for job details
• Follow up with customers after delivery to gauge satisfaction
• Capture and update customer details in the DMS and CRM
• Inform customers about product launches and campaigns
• Update CRM with leads and relevant information
• Handle complaints and escalate when needed
• Record service dates and reminders and follow up via calls

Conocimientos

Customer service

Telephone skills

Administration

IT literacy

Communication

Interpersonal skills

Herramientas

Keyloop DMS

Descripción del empleo

MSL Motor Group, a family-owned business since 1959, is dedicated to our employees' growth through exceptional training and development programs. We take immense pride in the talented team we have established and continue to expand. At MSL Motor Group, we offer not just a job but a long-term career. Our team of over 250 employees thrives in a positive working environment, benefiting from continuous development, opportunities for progression, and competitive remuneration packages.

Mercedes-Benz South Dublin, a principal dealer for Mercedes-Benz in Ireland and a proud member of the MSL Motor Group, which upholds an esteemed reputation for exceeding the highest standards of the Mercedes-Benz brand. Our success is driven by our motivated and satisfied staff. Mercedes-Benz South Dublin is the first MAR20X dealership in the country which is a comprehensive strategy aiming to exceed customer expectations and streamline processes for sales and service. With a focus on customer needs, it introduces efficient service structures, digital solutions, and standardized processes, resulting in improved customer experience and operational efficiency.

What’s in it for you?

• Competitive salary and bonus structure
• Fast paced and friendly team environment
• Full training and development
• Modern offices with excellent facilities
• Onsite car parking
• PRSA Company contributions
• VHI Employee Assistance Program, Flu Vaccine, Eye Test, Cycle to work scheme

Main Duties And Responsibilities Include

• Handle inbound and outbound calls from customers wishing to book service or repair work
• Establish a clear understanding of any symptom or problem the customer has with their vehicle and the work to be carried out
• Determine workshop availability using the booking system
• Liaise with our service advisers regarding specific job info and any other queries
• Contacting customers after they have taken delivery of their vehicle to discuss their level of satisfaction
• Completing customer satisfaction follow ups, upon completion of surveys following completed work
• Capturing, recording and updating customer details in our Keyloop DMS and supporting technologies
• Contacting customers to inform them about product launches, new car information, test drive campaigns and used car sales etc.
• Updating the CRM system with leads and relevant information gathered
• Handle customer complaints and escalated as required
• Recording various dates for service, NCT, seasonal reminders etc. in the DMS and following up with customers at the appropriate time via telephone (this function will be supported by direct mail reminders)
• Report writing and various ad hoc administrative duties

The Successful Candidate Will Ideally

• Have previous experience in a similar role
• Be from a motor industry background and have technical knowledge
• Possess excellent administration and IT skills
• Have experience with the Keyloop DMS
• Exceed our customers’ expectations in terms of customer service
• Possess excellent telephone skills
• Exhibit excellent communication and interpersonal skills
• Be efficient, with good organisational skills and attention to detail
• Have the ability to work on their own initiative; multitask and meet deadlines
• Work well as part of a team
• Be flexible, with the ability to learn and think quickly
• Display a positive, enthusiastic, can-do attitude