Luxury Auto Aftersales Booking Specialist

Mercedes-Benz South Dublin; Munster; On-site; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Onsite car parking

VHI Employee Assistance Program

Flu Vaccine

Eye Test

Cycle to work scheme

PRSA Company contributions

Job summary

MSL Motor Group, including MSL Service Centre North Dublin, is seeking an Aftersales Booking Advisor to handle inbound/outbound calls to book service and repairs, record vehicle issues, and coordinate with workshop staff.

The role requires strong IT and administration skills, experience with Keyloop DMS, excellent telephone and interpersonal abilities, and a proactive, multitasking approach within a fast-paced team. Training and development offered.

Qualifications

• Experience in a similar role in the motor industry preferred.
• Technical knowledge of motor vehicles is desirable.
• Excellent administration and IT skills are essential.
• Experience with the Keyloop DMS is advantageous.
• Strong telephone, communication and interpersonal skills.
• Ability to work on own initiative and multitask.

Responsibilities

• Handle inbound and outbound calls from customers wishing to book service or repair work.
• Establish a clear understanding of symptoms or problems with the vehicle and the work required.
• Determine workshop availability using the booking system.
• Liaise with service advisers regarding specific job information.
• Contact customers after delivery to discuss satisfaction.
• Complete customer satisfaction follow-ups after surveys.
• Capture and update customer details in the Keyloop DMS and supporting tools.
• Inform customers about product launches, new car information and campaigns.
• Update the CRM system with leads and relevant information.
• Handle customer complaints and escalate as required.
• Record service dates, reminders in the DMS and follow up accordingly.
• Produce reports and perform ad hoc administrative duties.

Skills

Administration skills

IT skills

Telephone skills

Communication skills

Interpersonal skills

Teamwork

Organisational skills

Tools

Keyloop DMS

Job description

MSL Motor Group, including MSL Service Centre North Dublin, is seeking an Aftersales Booking Advisor to handle inbound/outbound calls to book service and repairs, record vehicle issues, and coordinate with workshop staff.

The role requires strong IT and administration skills, experience with Keyloop DMS, excellent telephone and interpersonal abilities, and a proactive, multitasking approach within a fast-paced team. Training and development offered.