Admin Team Member, Business Support & Customer Service

Electricity Supply Board; Leinster; Hybrid; EUR 28,000 - 36,000; Full time

Job summary

Electricity Supply Board (ESB) in Tuam, Co. Galway, seeks an Admin Team Member, Business Support, on a full-time fixed-term contract (18 months). The role develops customer service skills and requires IT proficiency including SAP, SAP ISU, FMIS and PHR.

Office-based with smart working and hybrid arrangements; occasional travel and training in-office attendance required. You will report to the Business Support Supervisor and contribute to a national, multi-functional team.

Qualifications

• Third-level qualification or equivalent relevant work experience.
• Strong communication skills with a clear customer focus.
• Proficiency in SAP, SAP ISU, FMIS and PHR software.
• Ability to work to tight deadlines with accuracy and attention to detail.
• Flexible approach to work and strong team-working ability.

Responsibilities

• Work in accordance with guidelines, policies and procedures.
• Provide excellent customer service to Networks customers.
• Work as part of a multi-functional team and support units nationally.
• Share knowledge and skills openly with team members.
• Provide reports to support efficient operation of the Business.
• Facilitate and support team goals and development.
• Provide clerical/project support to Network Supervisors, Project Leaders, and Managers.
• Demonstrate flexibility and adaptability to change.
• Work as part of a flexible team across all above tasks.

Skills

Customer focus

Communication

Teamwork

Deadline-driven

Adaptability

Financial awareness

Driving licence

Education

Third-level qualification or equivalent relevant work experience

Tools

SAP

SAP ISU

FMIS

PHR

Excel

Word

Job description

Electricity Supply Board (ESB) in Tuam, Co. Galway, seeks an Admin Team Member, Business Support, on a full-time fixed-term contract (18 months). The role develops customer service skills and requires IT proficiency including SAP, SAP ISU, FMIS and PHR.

Office-based with smart working and hybrid arrangements; occasional travel and training in-office attendance required. You will report to the Business Support Supervisor and contribute to a national, multi-functional team.