Activities Assistant

Ballynahinch Castle Hotel & Estate; Clifden; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Excellent training and career progress

Subsidised staff accommodation

Employee Assistance Programme

Meals on duty

Uniform provided

Onsite Staff Gym

Discounts on hotel rates, restaurants,

Job summary

Ballynahinch Castle Hotel, a Relais & Chateaux member, seeks an enthusiastic Activities Assistant to deliver guest experiences across onsite and offsite activities within the 700-acre estate in Connemara. You will work with the Activities Manager, Reservations and Front of House to ensure flawless coordination and exceptional service.

The role combines administration, guest interaction and active participation in activities such as walks, hikes and fishing-related experiences, with full training

Qualifications

• Previous experience in hospitality or guest services is preferred.
• Excellent organisational and time management skills.
• Strong communication and interpersonal abilities.
• Flexible and adaptable with a professional attitude.

Responsibilities

• Support the Activities Manager in managing, coordinating and delivering all guest activities.
• Assist with weekly, daily and monthly planning of onsite and offsite activities.
• Liaise with Reservations and Reception to align activity schedules with bookings.
• Be a hub for fishing club members, handling bookings and inquiries.
• Maintain a visible front-of-house presence and help guests with activity enquiries.
• Ensure activity equipment is organized and in good condition.
• Monitor fishing club memberships and ensure fees are paid.
• Assist with guest experiences such as guided walks, hikes, fishing lessons, art tours and picnics.
• Support other departments during quieter periods.
• Assist with guest luggage and keep front-of-house areas to high standard.
• Promote a friendly, professional approach with guests and colleagues.

Skills

Hospitality experience

Customer focus

Organisation

Communication

Teamwork

Attention to detail

Job description

Ballynahinch Castle Hotel, a proud member of Relais & Chateaux and home to one of Ireland's most unique luxury experiences, is seeking an enthusiastic and guest-focused Activities Assistant to join our team.

At Ballynahinch Castle, we are all about creating unforgettable experiences for our guests. Set within a breathtaking 700-acre estate in the heart of Connemara, this role offers a fantastic opportunity to combine a passion for hospitality, the outdoors and exceptional guest service.

This opportunity will suit an organised, proactive and personable individual who enjoys working with people and thrives in a varied role. You will support the Activities Manager in coordinating and delivering a wide range of guest experiences, ensuring every activity runs smoothly and every guest receives the highest level of service.

Whether you have previous experience in hospitality, guest services or outdoor pursuits, or are looking to take the next exciting step in your career, we would love to hear from you.

The Role

As Activities Assistant, you will support the planning, coordination and delivery of all onsite and offsite activities while ensuring a seamless guest experience from enquiry through to participation.

You will work closely with the Activities Manager, Reservations, Reception and Front of House teams to manage bookings, liaise with guests and activity providers and maintain the highest standards of organisation, safety and service.

This is a varied and hands-on role that combines administration, guest interaction and participation in activities throughout the estate.

Key Responsibilities

• Support the Activities Manager in managing, coordinating and delivering all guest activities.
• Assist with the weekly, daily and monthly planning of onsite and offsite activities.
• Work closely with the Reservations and Reception teams to ensure activity schedules are accurately managed in line with guest bookings.
• Act as a point of contact for fishing club members, assisting with bookings, enquiries and ongoing communication.
• Maintain a visible presence in front-of-house areas and assist guests with activity enquiries and recommendations.
• Ensure all activity equipment is maintained, organised and in excellent working condition.
• Monitor fishing club memberships and ensure fees are paid in a timely manner.
• Ensure accurate guest billing for all activities and services.
• Manage the activities and concierge inbox, ensuring guest enquiries are responded to within a 48-hour timeframe.
• Participate in guest experiences where required, including guided walks, hikes, fishing lessons, art tours and picnics. Full training will be provided.
• Support other hotel departments during quieter seasonal periods as required.
• Assist Reception and Portering teams with guest luggage and help maintain front-of-house areas to the highest standard.
• Promote a helpful, professional and friendly approach when interacting with guests and colleagues at all times.

About You

The ideal candidate will have:

• Previous experience in hospitality, guest services, concierge, tourism or a similar customer-facing role.
• Excellent organisational and time management skills.
• Strong communication and interpersonal abilities.
• A genuine passion for delivering exceptional guest experiences.
• Confidence working independently and as part of a team.
• Strong attention to detail and problem-solving skills.
• An interest in outdoor activities, fishing, hiking or estate experiences would be advantageous.
• A flexible and adaptable approach to work.
• A professional, positive and friendly attitude at all times.

Rewards & Benefits

We offer an excellent package, including:

• Excellent training and career progression opportunities
• Subsidised staff accommodation
• Professional and supportive working environment
• Employee Assistance Programme
• Meals on duty
• Uniform provided
• Onsite Staff Gym
• Discounts on hotel rates, restaurants, and activities