Guest Experience & Activities Coordinator

Ballynahinch Castle Hotel & Estate; Clifden; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Excellent training and career progress

Subsidised staff accommodation

Employee Assistance Programme

Meals on duty

Uniform provided

Onsite Staff Gym

Discounts on hotel rates, restaurants,

Job summary

Ballynahinch Castle Hotel, a Relais & Chateaux member, seeks an enthusiastic Activities Assistant to deliver guest experiences across onsite and offsite activities within the 700-acre estate in Connemara. You will work with the Activities Manager, Reservations and Front of House to ensure flawless coordination and exceptional service.

The role combines administration, guest interaction and active participation in activities such as walks, hikes and fishing-related experiences, with full training

Qualifications

• Previous experience in hospitality or guest services is preferred.
• Excellent organisational and time management skills.
• Strong communication and interpersonal abilities.
• Flexible and adaptable with a professional attitude.

Responsibilities

• Support the Activities Manager in managing, coordinating and delivering all guest activities.
• Assist with weekly, daily and monthly planning of onsite and offsite activities.
• Liaise with Reservations and Reception to align activity schedules with bookings.
• Be a hub for fishing club members, handling bookings and inquiries.
• Maintain a visible front-of-house presence and help guests with activity enquiries.
• Ensure activity equipment is organized and in good condition.
• Monitor fishing club memberships and ensure fees are paid.
• Assist with guest experiences such as guided walks, hikes, fishing lessons, art tours and picnics.
• Support other departments during quieter periods.
• Assist with guest luggage and keep front-of-house areas to high standard.
• Promote a friendly, professional approach with guests and colleagues.

Skills

Hospitality experience

Customer focus

Organisation

Communication

Teamwork

Attention to detail

Job description

Ballynahinch Castle Hotel, a Relais & Chateaux member, seeks an enthusiastic Activities Assistant to deliver guest experiences across onsite and offsite activities within the 700-acre estate in Connemara. You will work with the Activities Manager, Reservations and Front of House to ensure flawless coordination and exceptional service.

The role combines administration, guest interaction and active participation in activities such as walks, hikes and fishing-related experiences, with full training