Accommodation Supervisor

Hollybank Trustees Ltd; Ireland; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Training and development

Discounts on hotel rates

Employee Assistance Programme

Job summary

Hollybank Trustees Ltd is looking for an Assistant Accommodation Manager for their Ballynahinch Castle Hotel. This role involves supporting the Accommodation Manager and ensuring high standards of cleanliness and guest satisfaction in a luxury setting.

Ideal candidates will have at least 2 years of supervisory experience in hospitality, excellent organizational skills, and a proactive attitude towards guest services.

Benefits include a professional working environment, training, and discounts on hotel services.

Qualifications

• Minimum 2 years’ experience in a supervisory role within a Housekeeping or Accommodation Department.
• Ability to support and motivate a team to achieve high standards.

Responsibilities

• Support the Accommodation Manager in maintaining cleanliness across guest rooms and public areas.
• Assist with daily delegation of tasks to the housekeeping team.

Skills

Team motivation

Organizational skills

Communication skills

Problem-solving abilities

Job description

Location: On site / Ballynahinch, Co. Galway, H91 F4A7, Ireland
job type: Permanent / Full-time
Sector and subsector: Arts | Hospitality
Salary: Negotiable salary

Ballynahinch Castle Hotel is one of Ireland's finest luxury castle hotels and a proud member of Relais & Chateaux and Virtuoso. At Ballynahinch Castle, we are all about the people. This opportunity will suit a skilled and motivated individual who shares our passion for exceptional standards and outstanding service.

We are seeking a detail-oriented Assistant Accommodation Manager to support the effective running of the Accommodation Department. Working closely with the Accommodation Manager and all hotel departments, this role plays a key part in maintaining the high standards of cleanliness, presentation, and guest satisfaction for which the hotel is renowned. This position offers an excellent opportunity to further develop leadership skills within a luxury hospitality environment.

RESPONSIBILITIES & DUTIES

• Support the Accommodation Manager in maintaining the highest standards of cleanliness and organisation across guest rooms, public areas and self-catering properties.
• Assist with the daily delegation of tasks to the housekeeping team, ensuring workloads are balanced and duties are completed efficiently.
• Carry out regular room and area inspections to ensure standards are consistently met and exceeded.
• Participate in and support effective handover briefings at the start of each shift, ensuring awareness of guest requirements, priorities, and departmental updates.
• Ensure all housekeeping checklists and reports are accurately completed by team members before the end of each shift.
• Assist in overseeing the cleanliness, organisation and stock levels of housekeeping storerooms and departmental areas.
• Support the training, mentoring and development of team members, promoting a positive and high-performance working culture.
• Work collaboratively with other departments to ensure smooth daily operations and to meet guest requests, special requirements and event needs.
• Liaise with the Maintenance Department to report and follow up on any maintenance issues affecting guest comfort or safety.
• Ensure compliance with all health, safety and hygiene standards, contributing to a safe and professional working environment.
• Act as a point of contact in the absence of the Accommodation Manager, as required.

REQUIREMENTS

• A minimum of 2 years’ experience in a supervisory within a Housekeeping or Accommodation Department.
• Demonstrated ability to support and motivate a team to achieve high service and presentation standards.
• Strong organisational and time-management skills, with attention to detail.
• Excellent communication and interpersonal skills, with a hands‑on and team‑focused approach.
• A proactive attitude, strong problem-solving skills and a commitment to delivering exceptional guest experiences.

BENEFITS

• Excellent and professional working environment
• Training and development
• Discounts on hotel rates, outlets & activities
• Employee Assistance Programme