IT Support Engineer (L3)

Nostra; Cork; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Company Pension

On-site Gym

Employee Assistance Program

Company Events

Generous Professional Development Bud

Job summary

Nostra is a leading MSP in Ireland, seeking a System Engineer to support modern cloud and physical infrastructure solutions. The role includes working across Azure, Microsoft 365, AWS, VMware, Windows Server and enterprise networking, acting as a technical escalation and mentoring engineers to maximise performance, security and reliability.

The position is based in Cork City with offices across Dublin, Galway, Cork and Belfast.

Job description

Nostra is a leading Managed Service Provider (MSP) in Ireland, dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations. With a commitment to continuous improvement, we serve a diverse range of industries, providing exceptional services that empower our clients to focus on their core business goals.

Join Nostra as a System Engineer and play a key role in supporting modern cloud and physical infrastructure solutions, while also working cross departments to help design and deliver new solutions. Working across Azure, Microsoft 365, AWS, VMware, Windows Server and enterprise networking, you'll act as a technical escalation, solving complex challenges, mentoring engineers and helping customers maximise the performance, security and reliability of their IT environments.

Nostra has offices in Dublin, Galway, Cork & Belfast. This role will be based in Cork City.

Responsibilities:

• Working within a technical service desk team, dealing directly with customers.
• Act as a technical escalation point for support issues.
• Providing subject matter expertise to customers across cloud infrastructure including Azure, AWS, Office 365 and on premises technologies including networking. This may include working with customers and internal stakeholders to consult on improvements.
• Liaising with internal stakeholders including account managers, project managers and the Service Delivery team to ensure the provision of the highest level of service to our customers with the aim of decreasing cost and increasing efficiency, transparency and security.
• Mentoring of our junior engineers in relation to support issues and ticket management, as well as emerging technologies and best practice.
• Conduct post-incident reviews and contribute to root cause analyses (RCAs).

Technologies and Skillsets required:

• VMWare & Hyper‑V (Install and Support).
• Active Directory Domain Services (AD DS) Installation and Support.
• Domain name services, registration and management of domains and DNS.
• Azure, Office365 and Intune. (Installation and Support).
• Advanced Email Protocols.
• Exchange (O365, 2016, 2013, 2010).
• Windows Server (Server 2016/2019/2022).
• Networking (Advanced routing and switching troubleshooting. Wireless Technology).
• Virtual & Physical environments.
• Shared Storage (SAN, Clustering).
• SonicWALL Firewalls primarily.

Requirements:

• Excellent all-round IT infrastructure technical knowledge, including infrastructure design and delivery and documentation.
• Knowledge of infrastructure industry trends such as Cloud Computing.
• Vendor management and the technical supervision of their services.
• Must be an excellent communicator and an effective problem solver with an ability to motivate technical teams.
• In-depth technical knowledge of the following: Active Directory, Domain Controllers and Group Policy configuration, experience in AD Domain\Forest migrations, Microsoft Exchange, Office 365, Hybrid, Experience in Exchange to Office365 Migrations, Azure AD, EMS, Intune knowledge, virtualised environments (VMWare and Hyper‑V).
• Windows Server.
• Security technologies such as Firewall (SonicWALL, Fortinet, Azure) and VPN.
• Networking - MPLS, TCP/IP, DNS, DHCP, Routers and Switches (HP, Aruba).
• Generous Professional Development Budget.
• Company Pension.
• Health Insurance.
• On-site Gym.
• Employee Assistance Program.
• Company Events.

At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion.