Accommodation Assistant

Ballymascanlon Hotel & Golf Resort; Leinster; On-site; EUR 19,000 - 22,000; Full time

Benefits offered by this job

Meals on duty

Refer a Friend

Employee Assistance Program

Employee Recognition Awards

Accommodation & F&B discounts

Complimentary parking

Job summary

Ballymascanlon Hotel & Golf Resort in Ireland is seeking experienced Accommodation Assistants to join the team, based at Ballymascanlon House. The role focuses on maintaining high cleanliness standards, servicing guest rooms, and handling guest requests with professionalism.

As part of Windward Management, you will follow stayovers, departures, and laundry protocols, while staying compliant with health and safety rules. Benefits include meals on duty and staff discounts; closing date applies.

Responsibilities

• Maintains excellent standards of cleanliness throughout the hotel.
• Clean guest bedrooms and bathrooms to a high and consistent level daily.
• To deal with all guests requests in a professional and timely manner
• To sign out any keys or equipment you receive for your shift.
• Your daily assignment may include maintaining public areas and public restrooms, in which case the public areas protocols must be strictly followed, including proper announcement of entering facilities and use of correct signage.
• Your daily assignment may include servicing stay over rooms, in which case the stayover protocol must be strictly followed.
• Your daily assignment may include cleaning of rooms from which guests have departed, in which case the departures protocol must be strictly followed.Your daily assignment may include transferring linen to and from storage, in which case all laundry protocols must be strictly followed.
• Your daily assignment may include lifting, moving and carrying of linen, furniture, or equipment, in which case all manual handling and health and safety protocols must be strictly followed.
• To gather your trolley and/or needed supplies and equipment in an organised fashion.
• To double check that you have the right chemicals, equipment and personal protective equipment required for the task at hand.
• To ensure that your work areas are kept clean at all times. It is crucial that trolleys do not block corridors or cause obstructions in public areas.
• To ensure that corridors are maintained in a clear and clean manner at all times, including draping of room service trays, removal of trays and glassware, and ensuring fire exits are always kept clear.
• To continuously communicate with your manager or supervisor, to ensure guests’ needs remain priority.
• To immediately report any request or feedback from a guest to your department supervisor or department manager.
• To ensure that all lost property is handed to the department supervisor or department manager at the end of each shift.
• To re-stock your trolley at the end of shift.
• To return and sign back in any keys at the end of the shift. Keys should never leave the hotel.

Job description

Job Description

Location: Ballymascanlon House, Ballymascanlon

Ballymascanlon Hotel & Golf Resort is currently recruiting for experienced Accommodation Assistants to join the Team.

The Ballymascanlon House is a four-star property set on 130 acres of beautiful parkland, this impressive Victorian House forms the heart of this Hotel. It is one of the most remarkable historical estates in Ireland dating back to 833 A.D.

Main Duties And Responsibilities

• Maintains excellent standards of cleanliness throughout the hotel.
• Clean guest bedrooms and bathrooms to a high and consistent level daily.
• To deal with all guests requests in a professional and timely manner
• To sign out any keys or equipment you receive for your shift.
• Your daily assignment may include maintaining public areas and public restrooms, in which case the public areas protocols must be strictly followed, including proper announcement of entering facilities and use of correct signage.
• Your daily assignment may include servicing stay over rooms, in which case, the stayover protocol must be strictly followed.
• Your daily assignment may include cleaning of rooms from which guests have departed, in which case the departures protocol must be strictly followed.Your daily assignment may include transferring linen to and from storage, in which case all laundry protocols must be strictly followed.
• Your daily assignment may include lifting, moving and carrying of linen, furniture, or equipment, in which case all manual handling and health and safety protocols must be strictly followed.
• To gather your trolley and/or needed supplies and equipment in an organised fashion.
• To double check that you have the right chemicals, equipment and personal protective equipment required for the task at hand.
• To ensure that your work areas are kept clean at all times. It is crucial that trolleys do not block corridors or cause obstructions in public areas.
• To ensure that corridors are maintained in a clear and clean manner at all times, including draping of room service trays, removal of trays and glassware, and ensuring fire exits are always kept clear.
• To continuously communicate with your manager or supervisor, to ensure guests’ needs remain priority.
• To immediately report any request or feedback from a guest to your department supervisor or department manager.
• To ensure that all lost property is handed to the department supervisor or department manager at the end of each shift.
• To re-stock your trolley at the end of shift.
• To return and sign back in any keys at the end of the shift. Keys should never leave the hotel.

About The Role

Employee Benefits

• Meals on duty
• Refer a Friend Program
• Employee Assistance Program
• Employee Recognition Awards
• Team Member Accommodation & F&B discounts in Windward Management properties
• Complimentary parking

References

• All employment offers made are subject to a valid work permit and us receiving a satisfactory reference

About Windward Management

Ballymascanlon Hotel & Golf Resort is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Closing Date Sunday 13th September, 2026

Contract Type fulltime

Salary From €14.25 Hourly to €14.25 Hourly