Accommodation Manager

Ashford Castle; Cong; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Professional training and development opportunities

Discounted accommodation rates

Complimentary meals on duty

Holiday allowance increasing up to 25 days

Two paid volunteering days each year

Job summary

The Twelve Apostles Hotel & Spa in Cong, County Mayo, is seeking a full-time Accommodation Manager. The ideal candidate will lead the Accommodation Department, ensuring exceptional standards in guest service. Responsibilities include managing daily operations, staff training, and compliance with Forbes standards. Candidates should have a passion for luxury hospitality, strong leadership skills, and proven housekeeping management experience. The position includes professional development opportunities and a supportive work environment.

Qualifications

• Proven experience in accommodation or housekeeping management.
• Strong leadership, coaching, and organizational skills.
• Exceptional attention to detail and focus on quality.

Responsibilities

• Lead daily briefings and task allocation.
• Oversee guest rooms, public areas, and laundry operations.
• Manage performance reviews and recruitment processes.

Skills

Leadership

Communication

Attention to detail

Hospitality management

Organizational skills

Tools

Alkimii

Job description

Accommodation Manager – Luxury 5* Hotel.

We are seeking a full-time, experienced Accommodation Manager to lead the day-to-day operations of our Accommodation Department. This is an excellent opportunity for a motivated hospitality professional who thrives in a high-standards environment and is confident operating with autonomy while collaborating closely with senior leadership.

Reporting to the Executive Accommodation Manager, the successful candidate will take ownership of the daily running of the department, making operational decisions and ensuring the seamless delivery of exceptional standards across guest rooms, public areas, and back-of-house operations. With the full support and guidance of the Executive Accommodation Manager, you will play a key role in maintaining outstanding guest experiences and delivering service excellence in line with Forbes standards.

Location: Cong, County Mayo, Ireland.

Employment type: Full time.

Working pattern: 5 days over 7 days (including some weekends and Bank Holidays).

What's in it for you?

• Professional, award winning training and development opportunities.
• Discounted accommodation rates within The Red Carnation Hotel Collection.
• Employee Recognition Events.
• Discounted rates with many local businesses and third-party service providers (including Estate Activities).
• Heavily subsidised accommodation (subject to availability).
• Meals on duty.
• Complimentary dry cleaning of business attire.
• Recommend friend and family bonus scheme.
• Two paid volunteering days each year.
• Holiday allowance increasing with length of service up to 25 days.
• Hotel based recognition incentives.
• Complimentary access to Employee Assistance Programme.

Who are we?

Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2026.

Key responsibilities:

• Lead daily briefings, task allocation, productivity, and room turnaround.
• Liaise closely with Guest Relations, Front Office, and F&B to deliver seamless guest service.
• Oversee guest rooms, public areas, back-of-house areas and laundry operations.
• Conduct daily room inspections in line with Forbes and Ashford Castle standards.
• Manage maintenance reporting and follow-up to ensure timely resolution.
• Lead, train and develop Room Attendants, Linen Porters, Supervisors and Trainees.
• Support performance reviews, appraisals, cross-training and performance management.
• Assist with recruitment, onboarding, labour planning, workforce management and succession planning.
• Manage rosters, attendance and productivity using Alkimii.
• Control stock levels for linen, guest supplies, chemicals and equipment.
• Ensure compliance with health & safety and chemical safety standards.
• Drive continuous improvement to enhance efficiency, service quality and guest experience.
• Analyse daily reports and room status trends to identify issues and implement proactive solutions.
• Promote wellbeing initiatives and foster a positive, inclusive team culture.

What are we looking for?

• A genuine passion for luxury hospitality and a natural ability to inspire high standards.
• A confident, empathetic communicator who leads with clarity and professionalism.
• Proven experience in accommodation or housekeeping management/supervision.
• Strong leadership, coaching, and organisational skills.
• Exceptional attention to detail with a strong focus on quality and consistency.
• Comfortable thriving in a fast-paced, luxury hospitality environment.
• Technically capable and confident using modern housekeeping systems, ordering platforms, and operational dashboards.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.