Housekeeping Manager — Lead, Develop & Elevate Guest Experience

Ballynahinch Castle Hotel & Estate; Recess; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Staff accommodation

Meals on duty

Training and development

Discounts on hotel rates

Free onsite gym

Employee Assistance Programme

Job summary

Ballynahinch Castle Hotel & Estate is seeking a motivated Housekeeping Manager to lead a dedicated team and uphold the luxury service standards our guests expect. You will work closely with all departments to deliver a seamless and memorable guest experience.

The ideal candidate has at least 3 years in a housekeeping management role, excellent organisational and people skills, and a proactive approach to delivering outstanding guest experiences in a high-end hotel environment.

Qualifications

• Minimum 3 years' experience in a management role within a Housekeeping Department.
• Proven ability to lead and develop a team to achieve high performance standards.
• Excellent organizational and time-management skills, with the ability to prioritize tasks.
• Strong communication and interpersonal skills, with a team-oriented mindset.
• Proactive approach to problem-solving and a commitment to delivering outstanding guest experiences.

Responsibilities

• Monitor and uphold the highest standards of cleanliness and organization in guest rooms, public areas and self-catering properties.
• Delegate daily tasks to housekeeping team, ensuring a balanced workload and timely completion of assignments.
• Conduct regular room checks to confirm that housekeeping standards are consistently met.
• Ensure a thorough handover briefing at the start of each shift to stay informed about ongoing tasks, guest needs, and departmental updates.
• Oversee the completion of all checklists and reports by the appropriate staff members before the end of each shift.
• Oversee the cleanliness and organization of housekeeping storerooms and all areas used by the department, ensuring they are tidy and well-stocked at all times.

Skills

Team leadership

People management

Communication skills

Time management

Job description

Ballynahinch Castle Hotel & Estate is seeking a motivated Housekeeping Manager to lead a dedicated team and uphold the luxury service standards our guests expect. You will work closely with all departments to deliver a seamless and memorable guest experience.

The ideal candidate has at least 3 years in a housekeeping management role, excellent organisational and people skills, and a proactive approach to delivering outstanding guest experiences in a high-end hotel environment.