5-Star Dispatcher: Scheduling & Field Support

Apex Pros Plumbing, Electrical, Heating and Air; Dublin; On-site; EUR 39,000 - 56,000; Full time

Benefits offered by this job

Health Care Plan

401k

Paid Time Off

Short Term Disability

Training & Development Opportunities

Life Insurance

Wellness Resources

Team Lead Provided Company Vehicle and

Job summary

Apex Pros is seeking a detail-oriented Dispatcher to join our Dublin office. You will ensure the right technician is dispatched promptly, manage daily field schedules, and serve as the main customer contact from dispatch to job completion.

Responsibilities include confirming appointments, handling reschedules, and providing timely customer updates. Prior dispatch experience in service industries and proficiency with Office tools are highly valued.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year dispatch experience in plumbing, HVAC, electrical, or service-based industries preferred.
• Dispatch experience in local trucking or logistics will be considered if locally focused.

Responsibilities

• Create a 5-Star customer experience through clear, professional, and timely communication.
• Manage and optimize daily schedules for field professionals.
• Serve as the primary customer contact from dispatch through job completion.
• Handle appointment confirmations, rescheduling, and customer updates.
• Assist with inbound customer service calls as needed.
• Resolve customer concerns promptly and professionally.
• Perform customer follow-ups after completed appointments.
• Follow up on unsold estimates.
• Support office operations to ensure smooth daily workflow.

Skills

Customer service

Multitasking

Attention to detail

Professional demeanor

Communication skills

Education

High school diploma

Tools

ServiceTitan

Microsoft Office

Google Workspace

Job description

Apex Pros is seeking a detail-oriented Dispatcher to join our Dublin office. You will ensure the right technician is dispatched promptly, manage daily field schedules, and serve as the main customer contact from dispatch to job completion.

Responsibilities include confirming appointments, handling reschedules, and providing timely customer updates. Prior dispatch experience in service industries and proficiency with Office tools are highly valued.