Operations Dispatcher — Customer-Focused Scheduling

SeeMeHired.com; Oranmore; On-site; EUR 28,000 - 36,000; Full time

Job summary

Walsh Waste and Recycling is seeking a Business Services and Jet Vac Dispatcher to coordinate daily jobs, drivers and equipment while keeping customers informed. You will manage bookings, respond to enquiries and adapt schedules as priorities change to ensure smooth operations.

The role focuses on accurate records, reporting, and cross-team collaboration with Operations, Sales, Accounts and Customer Service. A proactive, detail‑oriented applicant with Excel proficiency is preferred.

Qualifications

• Strong organisation and time management skills.
• Excellent communication and customer service skills.
• Ability to build trust and work effectively across teams.
• Attention to detail when managing records, paperwork and reports.
• Confidence using Microsoft Office, including Excel, and learning business systems.
• Initiative and willingness to take ownership.

Responsibilities

• Plan and coordinate daily jobs, matching drivers, operators and equipment to job requirements, location and availability.
• Manage customer bookings, enquiries and service requests, providing clear and timely updates.
• Monitor jobs throughout the day, adapting schedules and resolving issues as priorities change.
• Build strong working relationships with drivers, operational colleagues and customers.
• Keep job records, dockets, paperwork and operational systems accurate and up to date.
• Coordinate treatment certificates, grease trap records and customer reporting with the relevant colleagues.
• Maintain customer Excel reports, including key customer reporting, following established processes.
• Support customer account administration, invoicing and pricing queries.
• Work closely with Operations, Sales, Accounts and Customer Service.
• Identify opportunities to improve scheduling, communication and the customer experience.

Skills

Organisation

Time management

Communication

Microsoft Excel

Team collaboration

Attention to detail

Tools

Microsoft Excel

Business systems

Job description

Walsh Waste and Recycling is seeking a Business Services and Jet Vac Dispatcher to coordinate daily jobs, drivers and equipment while keeping customers informed. You will manage bookings, respond to enquiries and adapt schedules as priorities change to ensure smooth operations.

The role focuses on accurate records, reporting, and cross-team collaboration with Operations, Sales, Accounts and Customer Service. A proactive, detail‑oriented applicant with Excel proficiency is preferred.