Workplace Manager

Jones Lang LaSalle Property Consultants Pte Ltd

Jakarta Utara

On-site

IDR 240,000,000 - 360,000,000

Full time

2 days ago

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Benefits offered by this job

Medical

Miscellaneous allowance

Dental Insurance, BPJS

THR

Job summary

Jones Lang LaSalle Property Consultants Pte Ltd in Jakarta is seeking a Senior Workplace Manager to lead site operations, deliver a consistent workplace experience, and manage a team across soft and technical services.

You will drive space management through data analytics, ensure safety and compliance, and foster strong client relationships while meeting KPIs and SLA targets.

Qualifications

Bachelor's degree or above; 5–8 years' site management experience.
Experience managing sites larger than 4000 sqm.
Proficient in office software and property management operations.

Responsibilities

Lead the workplace team and client engagements.
Deliver a range of soft services and facility operations.
Drive improvements in safety, compliance, and reporting.
Analyze space data to optimize space management.
Ensure KPIs and SLA targets are met.
Build a community of ambassadors to deliver services.

Skills

Team leadership

Cross-functional

Data analytics

Education

Bachelor's degree

Tools

MS Office

Job description

The Workplace Manager is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience at the site where based. Provide and manage a comprehensive and consistent range of services at the site with a focus on continuous improvement, operational excellence, safety, and compliance. Create an interesting and impactful client engagement strategy. Build a community of ambassadors and workplace support team to deliver timely and consistent Workplace experience soft services and workplace operations technical services. Develop client support and feedback initiatives and lead regular meetings with stakeholders to enhance relationships.

Key responsibilities

Create a fun and impactful client engagement strategy

Engage with all guests, employees, and key stakeholders

Embed in the FM team a culture of empowerment, engagement, and fulfilment

Work with relevant parties on space management through data analytics

Develop client support and feedback initiatives

Build a community of ambassadors to deliver soft services that are authentic, caring, and able to provide timely services

Ensure effective communications and reporting to clients on operation matters and Workplace Experience

Evaluate service response time and analyse occupants' service request trends and suggestions

Lead the development and implementation of all internal communication strategies in collaboration with client's leadership with a focus on improving culture and employee engagement

Drive the site team to meet all key performance indicators as set out in the Account plan and SLA

About you

Team player and motivational leader

Able to work across business units to establish a collaborative environment

Capable of identifying areas of development for staff

Act as manager and coach for the team ensuring high staff morale, trust, and work ethics

Ensure the team is well trained on all facilities policies, procedures, and systems

Requirement:
Bachelor's Degree or above is preferred with 5-8 Years or more relevant working experience, must have experience in managing sites more than 4000 sqm, familiar with the related work content of the company's administrative logistics operation and management, can operate property management independently, and be proficient in the use of office software.

About us

JLL is currently reshaping workplace property service delivery. This role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL's The Future of Work methodology.

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Hirer responsiveness Salary match Number of applicants

Commercial & Industrial Property Management 101-1,000 employees

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.

Perks and benefits