Workplace Experience & Operations Lead

JLL; Indonesia; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

JLL is seeking a Workplace Manager to lead a team in delivering a unique and authentic workplace experience at the site. You will build a community of ambassadors and coordinate soft services and workplace operations.

The role focuses on continuous improvement, safety, compliance, data analytics for space management, and regular stakeholder meetings to strengthen client relationships.

Qualifications

• Bachelor's Degree or above is preferred with 5-8 Years or more relevant working experience.
• Experience in managing sites more than 4000 sqm.
• Familiar with administrative logistics operation and management.
• Proficient in the use of office software.

Responsibilities

• Create a fun and impactful client engagement strategy.
• Engage with all guests, employees, and key stakeholders.
• Imbed in the FM team a culture of empowerment, engagement, and fulfilment.
• Work with relevant parties on space management through data analytics.
• Develop client support/feedback initiatives e.g. FAQ.
• Build a community of ambassadors to deliver soft services that are authentic and timely.
• Ensure effective communications and reporting to clients on operation matters and Workplace Experience.
• Lead monthly meetings with stakeholders to enhance relationships.

Skills

Team leadership

Data analytics

Client engagement

Stakeholder management

Education

Bachelor's degree or above

Tools

Office software

Job description

JLL is seeking a Workplace Manager to lead a team in delivering a unique and authentic workplace experience at the site. You will build a community of ambassadors and coordinate soft services and workplace operations.

The role focuses on continuous improvement, safety, compliance, data analytics for space management, and regular stakeholder meetings to strengthen client relationships.