Workplace Manager

JLL; Indonesia; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

JLL is seeking a Workplace Manager to lead a team in delivering a unique and authentic workplace experience at the site. You will build a community of ambassadors and coordinate soft services and workplace operations.

The role focuses on continuous improvement, safety, compliance, data analytics for space management, and regular stakeholder meetings to strengthen client relationships.

Qualifications

• Bachelor's Degree or above is preferred with 5-8 Years or more relevant working experience.
• Experience in managing sites more than 4000 sqm.
• Familiar with administrative logistics operation and management.
• Proficient in the use of office software.

Responsibilities

• Create a fun and impactful client engagement strategy.
• Engage with all guests, employees, and key stakeholders.
• Imbed in the FM team a culture of empowerment, engagement, and fulfilment.
• Work with relevant parties on space management through data analytics.
• Develop client support/feedback initiatives e.g. FAQ.
• Build a community of ambassadors to deliver soft services that are authentic and timely.
• Ensure effective communications and reporting to clients on operation matters and Workplace Experience.
• Lead monthly meetings with stakeholders to enhance relationships.

Skills

Team leadership

Data analytics

Client engagement

Stakeholder management

Education

Bachelor's degree or above

Tools

Office software

Job description

The Workplace Manager is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience at the site where he/she is based.
Provide and manage a comprehensive and consistent range of services at the sitewith a focus on continuous improvement, operational excellence, safety, and compliance. Create an interesting and impactful client engagement strategy. Build a community of ambassadors and workplace support team to deliver timely and consistent Workplace experience soft services & workplace operations technical services. Develop client support and feedback initiatives and lead regular meetings with stakeholders to enhance relationships.
JLL is currently reshaping our workplace property service delivery and this roleplays a key part in supporting the operational team on the account to deliverservices that provide leading edge facilities and workplace services that align toJLL’s “The Future of Work” methodology.
Duties:

• Create a fun and impactful client engagement strategy
• Engage with all guests, employees, and key stakeholders
• Imbed in the FM team a culture of empowerment, engagement, andfulfilment
• Work with relevant parties on space management through data analytics
• Develop client support/feedback initiatives e.g. FAQ
• Build a community of ambassadors to delivery soft services that area uthentic, caring, and able to provide timely services
• Ensure effective communications and reporting to clients on operation matters and Workplace Experience
• Evaluate service response time and analyse occupants’ service request trends and suggestions
• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user
• Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
• Liaise with JLL team and client on soft service delivery
• Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels.
• Create, manage JLL profile within the client account
• Adopt innovative communication strategies
• Champion monthly meetings with stakeholders to enhance relationships
• Team player, motivational leader, work across business unit to establisha collaborative environment.
• Identify area of development for his /her staff
• Drive the site team to meet all key performance indicators as set out in the Account plan & SLA.
• Actively encourage an environment that drive teamwork, co-operation & performance excellence
• Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics
• Ensure the team is well trained on all facilities policies, procedures, and systems
• Ensure the monthly performance report is generated to meet SLA standards.
• Review monthly financial reports including the preparation of accrualsand variance analysis

Requirement:
Bachelor's Degree or above is preferred with 5-8 Years or more relevant working experience, must have experience in managing sites more than 4000 sqm, familiar with the related work content of the company's administrative logistics operation and management, can operate property management independently, and be proficient in the use of office software.