Shift Manager

Jones Lang LaSalle Incorporated; Jakarta Pusat; On-site; IDR 360,000,000 - 480,000,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is hiring a Shift Manager to lead a 24/7 data center operations team in Jakarta. You will act as Incident Commander, coordinate on‑shift teams and ensure SLA achievement in electrical, mechanical, and civil systems.

The role requires 4–7 years in DC infrastructure operation, hands-on experience with IBMS, HV/MV/LV equipment, and a track record in safety, compliance, and continuous improvement. Strong communication and vendor management skills are essential.

Qualifications

• Diploma or degree in Electrical/Mechanical Engineering or related field.
• 2–5 years of relevant work experience.
• 4–7 years total work experience.
• Experience in DC infrastructure operation and handover from projects.
• IST experience with hyperscale data center customers.

Responsibilities

• Ensure 24x7 availability and uptime of data center infrastructure.
• Lead and coordinate on‑shift teams across Power, HVAC, BMS, and infrastructure.
• Manage incidents, changes, problems, capacity, and security events.
• Prepare daily/weekly/monthly uptime and power consumption reports.
• Ensure safety, compliance with ISO/standards and continual improvement.

Skills

Shift management

Incident management

RCA analysis

Vendor management

Problem solving

Education

Diploma / Degree in Electrical/ Mechanical Engineering

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This Shift Manager responsible to lead and manager duty shift team, act as the Incident Commander, infacility management 24/7/365 to perform SLA achievement in critical area of Electrical, Mechanical and Civil.

Responsibilities

Operations & Availability Management

Ensure 24x7 availability and uptime of the data center through effective shift control.

Monitor, operate, and oversee all critical infrastructure systems including HV/MV/LV substations (220kV, 22kV, 11kV), transformers, UPS, generators, HVAC (chillers, PAC, PAHU), BMS, fire systems, water supply, STP, lifts, and building services.

Lead and coordinate on‑shift teams (Power, HVAC, BMS, Infrastructure, RHS) to ensure safe and reliable operations.

Respond promptly to equipment faults or breakdowns, ensuring minimal or zero impact to DC infrastructure uptime.

Participate in SAT, BCP drills, and snag identification/closure activities.

Optimize operating conditions for energy efficiency, reliability, and security.

Incident, Change & Customer Management

Act as on‑duty escalation lead, managing incidents, changes, problems, capacity, security events, and energy management.

Execute and comply with approved SOPs, MOPs, and EOPs, ensuring safe maintenance and change activities.

Ensure timely escalation, communication, and customer notification in line with SLA.

Manage customer requests, tickets, and complaints; coordinate resolution with internal teams and vendors.

Ensure effective shift handover, follow‑up of pending issues, and accurate maintenance of logbooks and checklists.

Prepare and submit daily, weekly, and monthly reports, including uptime, incidents, and power consumption.

Safety, Compliance & Continual Improvement

Ensure compliance with business continuity, quality, environmental, energy, safety, and security standards.

Enforce operational controls aligned with ISO 9001, 14001, 45001, 50001, 20000, 22301, 27001, PCI‑DSS, and SOC requirements.

Implement incident reporting, corrective actions, and continual improvement initiatives.

Ensure workplace safety through adherence to ISO 45001, including electrical and mechanical safety checks.

Manage e‑waste and hazardous waste in line with ISO 14001 and regulatory requirements.

Ensure effective operation of all safety and security systems within the data center.

Qualifications

• Diploma / Degree in Electrical/ Mechanical Engineering or any graduate in appropriate engineering field.
• Relevant Work Experience: At least 2– 5 years.
• Total Work Experience: At least 4 – 7 years.
• Prior experience in DC infrastructure operation & maintenance.
• Prior experience in managing data center operations and handover from project team.
• Must have experience / engaged for carrying out IST with hyperscale customers in data center projects.
• Familiar with various Electrical, Mechanical, IBMS equipment.
• Extensive knowledge in Data Centre infrastructure design, construction / Fit out include mechanical, Cooling, builder works and security systems.

Other Added Advantage

• Familiar with Microsoft Excel, Word, Power point.
• Vendor management.
• Problem solving and performing RCA skill.

Location: On-site –Jakarta, Indonesia

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.