Retreats Guest Experience & Operations Coordinator

PT AMDEYA GROUP INTERNATIONAL; Provinsi Bali; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT AMDEYA GROUP INTERNATIONAL in Bali seeks a versatile Business Operations & Guest Experience Coordinator to handle admin, invoicing, guest communications and retreat logistics, ensuring smooth operations from booking to participation.

You will maintain records, track expenses, manage calendars for tax/reporting deadlines, liaise with venues and suppliers, respond to guest inquiries with warmth, and support the retreat team to create a welcoming experience.

Responsibilities

• Keep company records, receipts, invoices, contracts and other business documents organised and up to date
• Maintain a calendar of Indonesian tax, company and regulatory reporting requirements and ensure information is prepared ahead of deadlines
• Liaise with accountants, tax consultants and other advisers as needed
• Track business expenses and ensure receipts and documentation are recorded correctly
• Prepare and send invoices and keep track of payments
• Maintain simple financial and administrative records for money in and out
• Help manage supplier invoices, reimbursements and routine payments
• Respond warmly and promptly to enquiries from prospective and confirmed retreat guests
• Guide guests through booking, payment and pre-retreat administration
• Provide information about accommodation, transport, schedules and what to bring
• Keep guest information and booking records accurate and up to date
• Follow up on outstanding forms, payments or information
• Help resolve practical questions or concerns before and during retreats
• Work with the retreat team to create a welcoming guest experience
• Assist with planning of retreats, workshops and events
• Coordinate with venues, accommodation providers, transport, catering and local suppliers
• Maintain retreat timelines, guest lists, run sheets and logistics checklists
• Confirm bookings and arrangements with suppliers
• Coordinate airport transfers, room allocations, meals and activities
• Support the team during retreat periods to ensure smooth operation

Job description

PT AMDEYA GROUP INTERNATIONAL in Bali seeks a versatile Business Operations & Guest Experience Coordinator to handle admin, invoicing, guest communications and retreat logistics, ensuring smooth operations from booking to participation.

You will maintain records, track expenses, manage calendars for tax/reporting deadlines, liaise with venues and suppliers, respond to guest inquiries with warmth, and support the retreat team to create a welcoming experience.