Wellness Concierge: Elevate Guest Experiences

Step forward lombok; Lombok; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Step Forward Lombok is seeking a Wellness Coordinator to join our hospitality team in Central Lombok, West Nusa Tenggara. This full-time, on-site role focuses on enhancing the guest wellness experience and coordinating treatments and activities.

You will work closely with front-of-house and wellness colleagues to greet guests, provide information, arrange bookings, and maintain high standards of service and hygiene.

Qualifications

• Experience in hospitality or guest services
• Knowledge of wellness practices is advantageous
• Fluent English
• Ability to manage multiple bookings and guest requests

Responsibilities

• Welcome and greet guests with warmth and professionalism, understanding their wellness needs and preferences
• Provide information and recommendations on wellness facilities, treatments and activities offered at the property
• Coordinate wellness appointments and bookings, ensuring smooth scheduling and guest satisfaction
• Assist guests with wellness inquiries and provide support in a courteous and attentive manner
• Maintain detailed records of guest wellness preferences and feedback for future visits
• Liaise between guests and wellness practitioners or therapists to ensure service excellence
• Support the delivery of wellness activities and programmes, including group sessions where applicable
• Maintain a clean, welcoming and organised wellness area or reception space
• Handle guest concerns or complaints related to wellness services with professionalism and discretion
• Contribute to a positive team environment and support colleagues across hospitality operations

Skills

Guest services

Interpersonal skills

English proficiency

Organisational skills

Problem solving

Tools

Booking systems

Job description

Step Forward Lombok is seeking a Wellness Coordinator to join our hospitality team in Central Lombok, West Nusa Tenggara. This full-time, on-site role focuses on enhancing the guest wellness experience and coordinating treatments and activities.

You will work closely with front-of-house and wellness colleagues to greet guests, provide information, arrange bookings, and maintain high standards of service and hygiene.