Host (Hospitality & Guest Relations)

Feel Invest Group; Lombok; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Feel Invest Group is seeking a welcoming Host to manage guest relations across Lombok’s resorts, retreats, and villa rentals. You will be the face of the company for international guests, delivering warm Indonesian hospitality and world‑class service.

The role requires strong communication and guest services experience, with fluency in English and a deep knowledge of Lombok’s culture and attractions. Join our team to create memorable experiences for travelers and investors alike.

Qualifications

• Experience in guest services or hospitality.
• Excellent communication and interpersonal skills.
• Fluency in English; other languages a plus.
• Knowledge of Lombok culture, destinations and lifestyle.

Responsibilities

• Welcome and assist guests upon arrival.
• Provide information on villa amenities, local culture, and Lombok attractions.
• Coordinate with staff to ensure seamless guest experiences.
• Handle requests, bookings, and complaints with professionalism.
• Support events, retreats, and investor visits when needed.

Skills

Hospitality background

Fluent in English

Customer service orientation

Education

Hospitality/Tourism background

Job description

Location: Lombok, Indonesia

Feel Invest Group is seeking a welcoming and professional Host to manage guest relations in our resorts, retreats, and villa rentals in Lombok. The Host will be the face of the company for international clients, ensuring they experience warm Indonesian hospitality with world-class service.

Responsibilities

• Welcome and assist guests upon arrival.
• Provide information on villa amenities, local culture, and Lombok attractions.
• Coordinate with staff to ensure seamless guest experiences.
• Handle requests, bookings, and complaints with professionalism.
• Support events, retreats, and investor visits when needed.

Qualifications

• Background in hospitality, tourism, or guest services.
• Fluent in English (other languages like French or Arabic are a plus).
• Strong communication and interpersonal skills.
• Professional, friendly, and solution-oriented.
• Knowledge of Lombok's culture, destinations, and lifestyle trends.