Spa Operations Leader

Samara Lombok; Lombok; On-site; IDR 240,000,000 - 480,000,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

Structured working environment

Job summary

Samara Lombok is seeking an experienced Spa Operations Leader to oversee daily spa and wellness facilities at our Lombok property. You will maintain 5-star service standards, develop the spa team, and ensure every guest receives a warm, professional, and personalized wellness experience.

This leadership role requires a proven background in luxury hospitality, strong staff coaching, and excellent communication.

Qualifications

• Minimum 5 years of experience in luxury spa, wellness, resort, or hospitality operations.
• Leadership experience in a 5-star hotel, luxury resort, wellness retreat, or destination spa.
• Fluent English; additional languages are an advantage.

Responsibilities

• Oversee the daily operation of the spa and wellness facilities.
• Maintain treatment rooms and spa facilities to be clean, organized, and guest-ready.
• Monitor appointments, therapist schedules, and operational readiness.
• Handle guest requests and resolve service issues promptly.
• Lead, coach, and develop spa therapists and wellness staff.
• Provide on-the-job training and maintain spa SOPs.
• Promote professionalism, teamwork, and guest-focused service.
• Maintain high service standards and monitor guest feedback.

Skills

Leadership

Communication

Guest care

Staff training

Operations management

Organizational skills

Job description

We are looking for an experienced and passionate Spa Operations Leader to oversee the daily operation of our spa and wellness facilities. The Spa Operations Leader is responsible for maintaining 5-star service standards, developing the spa team, and ensuring every guest receives a warm, professional, and personalized wellness experience.

At Samara Lombok, hospitality is about creating memorable experiences that build trust and confidence in our brand. The Spa Operations Leader plays an important role in delivering exceptional wellness experiences that complement the overall guest journey.

Key Responsibilities

Operations

Oversee the daily operation of the spa and wellness facilities.

Ensure treatment rooms and spa facilities are clean, organized, and ready for guests.

Monitor daily appointments, therapist schedules, and operational readiness.

Handle guest requests and resolve service issues promptly.

Lead, coach, and develop spa therapists and wellness staff.

Provide on-the-job training and maintain spa SOPs.

Promote a culture of professionalism, teamwork, and guest-focused service.

Guest Experience & Quality

Maintain high service standards across all spa operations.

Monitor guest feedback and implement continuous improvements.

Ensure treatment rooms, equipment, and products meet hygiene and presentation standards.

Coordinate with the Experience Team, Housekeeping, and Engineering to deliver a seamless guest experience.

Qualifications

Minimum 5 years of experience in luxury spa, wellness, resort, or hospitality operations.

Previous leadership experience in a 5-star hotel, luxury resort, wellness retreat, or destination spa.

Strong knowledge of spa treatments, wellness concepts, and guest care.

Proven experience in staff training and team development.

Excellent communication and leadership skills.

Strong organizational and operational management abilities.

Passion for wellness, hospitality, and guest experience.

Fluent English required; additional languages are an advantage.

Location

Willing to be re-located to Lombok

What We Offer

• Competitive compensation aligned with industry standards.
• Opportunity to be part of an internationally recognized hospitality brand.
• Professional development and career growth opportunities.
• A structured and collaborative working environment.

Samara Lombok is a vertically integrated hospitality and real estate development platform shaping South Lombok’s next generation of coastal destinations. We design, develop and operate luxury villas and resort assets with disciplined governance, sustainable design and long-term capital stewardship. Backed by international investors and expanding across multiple functions, we are building a high-performance team of leaders and operators committed to excellence, impact and responsible growth.

Samara Lombok is a vertically integrated hospitality and real estate development platform shaping South Lombok’s next generation of coastal destinations. We design, develop and operate luxury villas and resort assets with disciplined governance, sustainable design and long-term capital stewardship. Backed by international investors and expanding across multiple functions, we are building a high-performance team of leaders and operators committed to excellence, impact and responsible growth.