Wellbeing Operations Manager

Potato Head Group; Kuta; On-site; IDR 550,000,000 - 750,000,000; Full time

Job summary

Desa Potato Head Bali is seeking a Wellbeing Operations Manager to oversee daily operations across Merasa, Spa and (farm)acy, balancing guest experience with financial performance. This role reports to the Head of Wellbeing and translates strategic direction into delivery plans and budgets.

You will lead a multidisciplinary team, manage external partners, and collaborate with other departments to drive programme delivery, staffing, and launches across three outlets.

Qualifications

• Bachelor’s degree in Health Sciences, Wellbeing, Public Health, Business Administration or related field.
• 3–5 years of experience in wellbeing programme management or related operations.
• Strong commercial understanding including P&L, budgeting and revenue performance.
• Experience leading teams and managing external partners.

Responsibilities

• Oversee daily operations across Merasa, Spa and (farm)acy ensuring service quality and guest experience.
• Manage revenue, P&L and budgets; identify pricing, package and cost efficiency opportunities.
• Bring new wellbeing programmes into operation; coordinate staffing and launches across outlets.
• Lead and develop the wellbeing team and vendor relationships with other departments.

Skills

Wellbeing programme management

P&L management

Team leadership

Education

Bachelor's degree in Health Sciences

Bachelor's degree in Wellbeing

Bachelor's degree in Public Health

Bachelor's degree in Business Administration

Job description

Wellbeing Operations Manager | Desa Potato Head, Bali

Desa Potato Head is a creative village in Seminyak, Bali, bringing together design, culture, community and regenerative hospitality. Recognised among the World's 50 Best Hotels and for its sustainability leadership, the Desa includes distinctive dining venues, a renowned beach club, hotel accommodation, wellbeing, music and cultural spaces.

About the job

We are looking for a Wellbeing Operations Manager to lead daily operations and commercial performance across Merasa, Spa and (farm)acy. This is a management role, reporting to the Head of Wellbeing, at the intersection of wellbeing experiences, financial performance, operational planning and team development.

A major part of the role is turning wellbeing programming into well-run sessions, treatments and retail experiences that guests choose to return to. The Wellbeing Operations Manager will translate the Head of Wellbeing’s direction into delivery plans, manage budgets and resources, and guide the teams responsible for each outlet.

What You’ll Do

• Oversee daily operations across Merasa, Spa and (farm)acy, maintaining service quality, safety and a consistent guest experience.
• Manage revenue, P&L and budgets, identifying opportunities to improve pricing, packages, session participation and cost efficiency
• Bring new wellbeing programmes into operation, coordinating staffing, schedules, resources and launches across the three outlets
• Lead and develop the wellbeing team, manage facilitator and vendor agreements, and work with other departments to improve performance

What You Bring

• Bachelor's degree in Health Sciences, Wellbeing, Public Health, Business Administration or a related field
• 3–5 years of experience in wellbeing programme management, health promotion or related operations
• Strong commercial understanding, including P&L management, budgeting, revenue performance and operational planning
• Experience leading teams, managing external partners and delivering wellbeing programmes from planning through execution

Why Join Us

An opportunity to help guests discover and take part in wellbeing programmes at Desa, through both the way they are communicated and the way they are delivered.

You will work closely with the Head of Wellbeing, practitioners and creative teams, building experience across programme coordination, brand communication and guest-facing practice.

About Desa Potato Head Bali

Desa Potato Head Bali is Potato Head's pioneering creative village: a rooted-in-place ecosystem combining cultural hospitality with environmental innovation. Across 225 suites and studios, the Desa brings together food and beverage, art and design, music, wellbeing, a beach club and multidisciplinary social spaces to create a distinctive hospitality experience in Bali