Warehouse Operations Lead - KPI & Process Excellence

Shopee; Surakarta; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Shopee Indonesia is seeking a Warehouse Operations Supervisor to oversee inbound, outbound, and inventory control, ensuring accuracy, safety, and process discipline across the warehouse. This role requires strong leadership, stakeholder management, and the ability to optimize workflows to support timely order fulfillment.

The incumbent will coordinate with multiple departments, manage manpower and schedules, and drive continuous improvement initiatives to meet KPIs and SLAs in a fast-paced

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, or related field.
• Minimum 1–3 years of experience in warehouse operations with supervisory experience.
• Solid knowledge of end-to-end warehouse flows: Inbound, Outbound, Inventory control.
• Proven ability to manage schedules, manpower planning, and KPI/SLA performance.

Responsibilities

• Monitor and maintain safe, clean, organized working area according to standards.
• Manage daily warehouse operations to ensure effectiveness, accuracy, and target achievement.
• Oversee inbound, outbound, and inventory processes end-to-end.
• Control activities based on KPI and SLA targets.
• Manage manpower allocation and schedules.
• Develop team performance and competencies.
• Coordinate with related departments to support smooth workflows.
• Ensure accuracy in warehouse processes and administrative tasks.
• Drive continuous improvement to boost productivity and performance.

Skills

Leadership

Stakeholder management

Process improvement

Team supervision

Education

Bachelor’s degree in Supply Chain/Logistics

Tools

WMS software

Microsoft Excel

Job description

Shopee Indonesia is seeking a Warehouse Operations Supervisor to oversee inbound, outbound, and inventory control, ensuring accuracy, safety, and process discipline across the warehouse. This role requires strong leadership, stakeholder management, and the ability to optimize workflows to support timely order fulfillment.

The incumbent will coordinate with multiple departments, manage manpower and schedules, and drive continuous improvement initiatives to meet KPIs and SLAs in a fast-paced