Ward Clerk

Siloam Hospitals Group; Balikpapan; Hybrid; IDR 36,000,000 - 72,000,000; Full time

Job summary

PT. Siloam International Hospitals Tbk (Siloam Hospitals) seeks an administrative records clerk to support inpatient care through accurate documentation and coordination with nurses and physicians.

Role emphasizes maintaining patient information, handling billing-related documentation, and ensuring smooth patient discharge processes in a fast-paced hospital setting.

Qualifications

• Proven ability to manage multiple tasks in a busy ward environment.
• Strong attention to detail when handling patient information and documents.
• Proficient in MS Office and familiar with EHR systems.

Responsibilities

• Carry out records of medications used, doctors in charge, and other inpatient information for continuity of administration.
• Ensure complete patient registration with accurate information.
• Update treatment and care plans in collaboration with nursing units.
• Document all doctor services and patient transactions during treatment.
• Prepare and organize medical support forms and ensure complete patient records before handover.

Skills

Attention to detail

Multitasking

Medical records management

Office communication

Data entry

Education

Highschool/ Diploma (D3) in Health Administration or related major

Tools

Microsoft Office Suite

Electronic Health Records (EHR) systems

Job description

PT. Siloam International Hospitals Tbk (Siloam Hospitals) is the largest private hospital network that provides health service facilities in hospitals and clinics in various cities in Indonesia. Siloam Hospitals has more than 41 hospitals branch and 25 clinics equipped with complete facilities and professional medical staff ready to provide quality and international standard medical services to patients.

Siloam Hospitals also provides a wide selection of complete specialists and sub-specialists to treat various types of diseases for people who need special medical care. In addition for being a general hospital, Siloam Hospitals also has eight special hospitals as our center of excellences: maternal and child care, cardiology, neurology, urology, nephrology, orthopedics, oncology, and digestive.

Siloam Hospitals also provide excellent laboratory and radiology facilities which equipped with complete and latest technology. With this facility, patients can undergo various tests or examinations to diagnose the disease accurately. Siloam Hospitals also provides medical check-up services for people who wish to maintain their health as a preventive action. In this service, patients can carry out various medical tests such as blood, urine, and other tests. In addition, Siloam Hospitals also has homecare services that aim to provide medical care at home for patients who need it. Homecare service ease patients with limited mobility to get the care they need.

Job Description

• Carrying out records (medications used, doctors in charge, etc.) which are useful for the continuity of the administration process for all inpatients and checking all patient information/needs (medical records, etc.) in collaboration with the nurses/medical records on duty and in charge answer.
• Ensure all patient information is obtained to complete patient registration thoroughly.
• Update treatment and care plans for all inpatient patients in each care unit, in collaboration with the responsible nursing unit head.
• Document all doctor's services, all patient transactions during the treatment process (drugs, surgery, etc.).
• Complete and organize medical support forms for patients and ensure the completeness of patient medical records before returning them to the medical records department.
• Explain all administrative procedures and cost changes to patients/families.
• Ensure that all billing for discharged patients is completed and confirm patient discharge with all relevant inpatient departments after receiving confirmation from attending doctors/nurses, and ensure no patient documents are left behind upon patient discharge.
• Implement quality service and safety procedures, including training, data collection, documentation, and/or report creation needed to support achievement of hospital-wide indicators and department/unit goals.
• Patients and patient families
• Minimum Highschool/ Diploma (D3) Degree from Health Administration or any related major
• Health Administration or any related major
• experience in an administrative or clerical role, especially in a healthcare setting, is preferred but not always required.
• Ability to manage multiple tasks and maintain accurate records in a busy ward environment.
• Proficiency in office software (e.g., Microsoft Office Suite) and familiarity with electronic health records (EHR) systems.
• High level of accuracy in handling patient information and medical documentation.

Qualifications

• Minimum Highschool/ Diploma (D3) Degree from Health Administration or any related major
• experience in an administrative or clerical role, especially in a healthcare setting, is preferred but not always required.
• Ability to manage multiple tasks and maintain accurate records in a busy ward environment.
• Proficiency in office software (e.g., Microsoft Office Suite) and familiarity with electronic health records (EHR) systems.
• High level of accuracy in handling patient information and medical documentation.