VP Operations Services (Healthcare)

Monroe Consulting Group; Indonesia; On-site; IDR 500,000,000 - 900,000,000; Full time

Job summary

Monroe Consulting Group Indonesia partners with a rapidly expanding healthcare organisation to recruit a VP Operations Services based in Indonesia. The role centers on leading and optimising a growing network of fertility healthcare centres, driving operational excellence, improving patient experiences, and preparing for future expansion.

You will oversee multi-site operations, develop SOPs and governance, collaborate with doctors, nursing and non-medical teams, and guide strategic operational

Qualifications

• Bachelor's Degree in Healthcare Management, Hospital Administration, Nursing, Business, or related field.
• 10–15 years of healthcare operations experience with strong leadership exposure.
• Experience within hospital, fertility, women's health, specialty clinic, or healthcare services preferred.
• Exposure to multi-site operations, transformation, or fast-growing healthcare organisations is an advantage.

Responsibilities

• Lead end-to-end operations across multiple fertility centres.
• Drive operational excellence, service consistency, and standardisation across locations.
• Strengthen SOPs, workflows, and operational governance.
• Partner closely with doctors, specialists, nursing, and non-medical teams.
• Lead operational readiness for future expansion and transformation initiatives.
• Strengthen patient journey and service experience across all touchpoints.
• Drive continuous improvement across operational and patient experience performance.
• Support the Founder & CEO on strategic operational priorities.

Skills

Leadership

Multi-site ops

Patient journey

Stakeholder management

Education

Bachelor's degree in healthcare management or related field

Job description

Monroe Consulting Group Indonesia is partnering with a rapidly expanding organisation in the Healthcare sector to recruit a VP Operations Services. This leadership opportunity is based in Indonesia and offers the chance to play a critical role in driving operational excellence and supporting the organisation's continued growth and transformation.

Position Overview

Lead and optimise multi-site operational performance across a growing network of fertility healthcare centres.
Drive operational excellence, enhance patient experience, and support organisational readiness for future expansion initiatives.

Key Responsibilities

• Lead end-to-end operations across multiple fertility centres.
• Drive operational excellence, service consistency, and standardisation across locations.
• Strengthen SOPs, workflows, and operational governance.
• Partner closely with doctors, specialists, nursing, and non-medical teams.
• Lead operational readiness for future expansion and transformation initiatives.
• Strengthen patient journey and service experience across all touchpoints.
• Drive continuous improvement across operational and patient experience performance.
• Support the Founder & CEO on strategic operational priorities.

Key Requirements

Qualifications & Experience

• Bachelor's Degree in Healthcare Management, Hospital Administration, Nursing, Business, or related field.
• Minimum 10-15 years of healthcare operations experience, with strong leadership exposure.
• Experience within hospital, fertility, women's health, specialty clinic, or healthcare services preferred.
• Exposure to multi-site operations, transformation, or fast-growing healthcare organisations is an advantage.

Technical / Functional Expertise

• Strong experience managing multidisciplinary teams and medical stakeholders.
• Strong understanding of operational excellence, service standardisation, SOP development, workflow optimisation, and operational governance.
• Proven capability in overseeing patient journey management and patient experience improvement initiatives.
• Experience supporting organisational growth, expansion, and transformation programmes within healthcare environments.

Soft Skills & Leadership Competencies

• Strong leadership and stakeholder management skills.
• Ability to collaborate effectively across medical and non-medical functions.
• Strong strategic and operational decision-making capabilities.
• Continuous improvement mindset with a focus on service excellence.
• Fluent English.