Medical Service Division Head (Heathcare)

Monroe Consulting Group; Indonesia; On-site; IDR 600,000,000 - 1,200,000,000; Full time

Job summary

Monroe Consulting Group, partnering with a leading healthcare organisation in Indonesia, invites applications for the Medical Services Division Head. You will lead the hospital's medical services, setting strategy, overseeing operations across inpatient, outpatient, and emergency services, and ensuring high standards of patient care and clinical governance.

You will drive physician engagement, collaborate with hospital leadership, and ensure compliance with accreditation and BPJS/private patient

Qualifications

• Medical degree with hospital management experience.
• Proven track record in Medical Services, Clinical Operations or equivalent leadership role.
• Experience in Type C general hospitals or higher is preferred.
• Exposure to BPJS and private/non-BPJS patient populations preferred.

Responsibilities

• Lead and oversee the hospital's Medical Services function across inpatient, outpatient and emergency services.
• Build relationships with specialist physicians and coordinate multidisciplinary clinical stakeholders.
• Monitor performance, utilization and quality of medical services.
• Collaborate with hospital leadership to ensure integrated, patient-centred service delivery.
• Support development of Centres of Excellence and clinical service growth.
• Ensure governance, patient safety, quality, accreditation and regulatory compliance.
• Identify opportunities to improve service quality, efficiency and patient experience.
• Support initiatives serving mixed BPJS and private/non-BPJS patients.

Skills

Physician engagement

Hospital leadership

Clinical governance

Stakeholder management

Education

Medical degree

Job description

Monroe Consulting Group, an executive recruitment firm, is partnering with a leading organisation in the Healthcare sector to hire a Medical Services Division Head. This opportunity is based in Indonesia. The role offers the opportunity to lead medical services strategy and operations within a reputable private hospital group while ensuring high standards of patient care, clinical governance, and physician engagement.

Position Overview

Lead and oversee the hospital's medical services function, ensuring the delivery of high-quality, patient-centred care across all clinical service areas.
Drive physician engagement, operational excellence, and clinical service development while supporting organisational growth and regulatory compliance.

Key Responsibilities

• Lead and oversee the hospital's Medical Services function, covering specialist physician management and medical service delivery across inpatient, outpatient, and emergency services.
• Build and maintain strong relationships with specialist physicians, ensuring effective engagement, communication, and alignment with hospital objectives.
• Monitor and improve the performance, utilization, and quality of medical services across the hospital.
• Work closely with hospital leadership, nursing, ancillary services, and other functions to ensure integrated and patient-centered service delivery.
• Support the development and growth of key clinical services and Centers of Excellence, including Orthopedics.
• Ensure medical services comply with applicable clinical governance, patient safety, quality, accreditation, and regulatory standards.
• Identify opportunities to improve service quality, operational efficiency, patient experience, and physician performance.
• Support hospital initiatives to effectively serve a mixed BPJS and private/non-BPJS patient population.

Key Requirements

Qualifications & Experience

• Medical degree (Doctor / dr.) with relevant experience in hospital management or medical services.
• Proven experience in Medical Services, Medical Affairs, Clinical Operations, or a comparable hospital leadership function.
• Experience within a Type C general hospital or above is required; candidates should ideally come from a general hospital rather than a single-specialty hospital.
• Exposure to hospitals serving both BPJS and private/non-BPJS patients is preferred.

Technical / Functional Expertise

• Strong experience in managing and engaging specialist physicians and coordinating multidisciplinary clinical stakeholders.
• Good understanding of inpatient, outpatient, emergency, and broader hospital medical services.
• Knowledge of clinical governance, patient safety, quality management, accreditation, and regulatory compliance standards.
• Experience monitoring and improving medical service performance, utilisation, and quality outcomes.
• Ability to support the development of key clinical services and Centres of Excellence.
• Understanding of healthcare service delivery models involving both BPJS and private/non-BPJS patient segments.

Soft Skills & Leadership Competencies

• Strong communication, interpersonal, and stakeholder management skills.
• Confidence and credibility to engage and influence senior specialist physicians.
• Hands-on, collaborative, and service-oriented leadership style.
• Strong relationship-building and cross-functional collaboration capabilities.
• Results-oriented approach with a commitment to service excellence and continuous improvement.